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Losing connection

Loosecannon1
Newbie
Posts: 2
Registered: ‎29-04-2022

Losing connection

Hi

 

My router has dropped connection recently. It started last night and I have reset and turned the router’s power off and it has still dropped. Can anyone help?

4 REPLIES 4
Gel
Aspiring Champion
Posts: 2,338
Thanks: 300
Fixes: 29
Registered: ‎02-08-2007
Loosecannon1
Newbie
Posts: 2
Registered: ‎29-04-2022

Re: Losing connection

Hello

I’ve gone through the steps and this is what happened. When I plugged the router straight into the test socket the light on the front of the router just flashed orange yet with all cables plugged back in the router is blue.

I should point out here that my Wi-Fi keeps dropping at about 11 at night and the phone line is terrible.

Townman
Superuser
Superuser
Posts: 23,200
Thanks: 9,719
Fixes: 162
Registered: ‎22-08-2007

Re: Losing connection

If the phone line is terrible, treat this as a phone fault.  See below.

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

adamwalker
Plusnet Help Team
Plusnet Help Team
Posts: 16,885
Thanks: 883
Fixes: 221
Registered: ‎27-04-2007

Re: Losing connection

Hi there @Loosecannon1, I've just been running some diagnostic tests which didn't pick up on any issues with the line, what issue are you having with that? i.e is there audible noise when you try to make a call or no dial tone maybe? 

 

If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team