Losing connection

Loosecannon1 · ‎29-04-2022

Hi

My router has dropped connection recently. It started last night and I have reset and turned the router’s power off and it has still dropped. Can anyone help?

Gel · ‎02-08-2007

follow link below.

Broadband Connection Troubleshooter

Contact/Chat : CHAT service often suspended though!
BT Wholesale Speed Test:
PN Network Status:
Land Line Connection_Troubleshooter:

Loosecannon1 · ‎29-04-2022

Hello

I’ve gone through the steps and this is what happened. When I plugged the router straight into the test socket the light on the front of the router just flashed orange yet with all cables plugged back in the router is blue.

I should point out here that my Wi-Fi keeps dropping at about 11 at night and the phone line is terrible.

Townman · ‎22-08-2007

If the phone line is terrible, treat this as a phone fault. See below.

In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.

adamwalker · ‎27-04-2007

Hi there @Loosecannon1, I've just been running some diagnostic tests which didn't pick up on any issues with the line, what issue are you having with that? i.e is there audible noise when you try to make a call or no dial tone maybe?

If this post resolved your issue please click the 'This fixed my problem' button

Adam Walker
Plusnet Help Team