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Line Reset

jono
Aspiring Pro
Posts: 306
Thanks: 8
Fixes: 7
Registered: ‎24-01-2008

Line Reset

Hello, I have had problems with my Internet keep dropping off, It's solved now but do I need a line reset or will it improve over a period of time?
Advise would be appreciated.
Regards Jono.
3 REPLIES 3
jab1
The Full Monty
Posts: 22,880
Thanks: 8,034
Fixes: 336
Registered: ‎24-02-2012

Re: Line Reset

@jono What was the cause of your disconnections/drop-offs? How close to 'normal' is your present connection?

So long as the underlying are actually resolved, the DLM (dynamic line management) should bring you to back to best achievable speeds over a couple of weeks or so.

John
jono
Aspiring Pro
Posts: 306
Thanks: 8
Fixes: 7
Registered: ‎24-01-2008

Re: Line Reset

Thanks for replying, It was the built in main BT socket needed replacing and has been stable for a couple of days now, I live only 100 mtrs or so from the exchange so for the last 18 yrs with plusnet have enjoyed max rate with speeds o 72 to 73mbps. At the moment download speed roughly 63mbps.
Regards
Jono
jab1
The Full Monty
Posts: 22,880
Thanks: 8,034
Fixes: 336
Registered: ‎24-02-2012

Re: Line Reset

It should recover automatically, but if it hasn't after a couple of weeks, call Support and ask them to to do a reset.

John