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Line Profile wrong?

Tucky83
Dabbler
Posts: 17
Registered: 30-01-2013

Line Profile wrong?

Hi,
like a few other people i was told i was get speeds to that closer to the 80mb but I currently get only 38mb. Am I, like other set on the wrong profile?
Here are a couple of copied texts i received from either email of within the members center.
=========================
link:csa removed - CSC Analyst
4:00pm, Thursday 31 Jan 2013
Provisioning of your ADSL Account Information
Install diary status changed from Realm configured to Awaiting submission to the DSL supplier
Manually triggered supplier selection. Selected product: WBC FTTC Annex A 20Mbit/s Up, 80Mbit/s Down, Standard Stability
==============================
Username link:csa removed
We are pleased to be able to inform you that a member of our Customer Support
Centre has now escalated your Question [number  64954011 ]
for further investigation.
The following comment was added to the Question
Dear Mr Tuckwood,
As per our conversation, i have placed the simultaneous phone and fibre order for you and provisionally booked the appointment for 11/02/2013 between 1 PM and 6 PM. If you need to change this appointment time please let us know with at least 2 working days notice by calling 0800 432 0200 or replying to the online ticket.
Phone order reference: OR0000002391100
Fibre order reference: 1-14801560255
Provisional Number: 01142452590
Estimated download speed: 80 Mbps
Estimated upload speed: 20 Mbps
If you have ordered a router we will post it out to you shortly and you will receive confirmation of this appointment via e-mail and SMS within the next 24 working hours.
Kind regards,
link:csa removed
==================================
Dear Mr Tuckwood,
Account username: link:csa removed
When you signed up for your broadband account, we performed a check on your telephone line to give you an estimated speed your line might achieve.
Now that your service has now been active for 14 days, we thought we'd let you know the speed as it stands today, by way of comparison.
Estimated line speed: 3Mbps
Current line speed: 78Mbps
You can keep a track of your line speed through our website:
adie:red csa name removed as per link:rules and account name also removed as it's a public forum.
8 REPLIES
Moderator
Moderator
Posts: 17,994
Thanks: 1,437
Fixes: 154
Registered: 11-01-2008

Re: Line Profile wrong?

your line speed according to that is 78 so shouldn't be wrong.
are you testing your speeds with a wired connection?

Customer / Moderator / If it helped click the thumb / If it fixed it click 'This fixed my problem'

Plusnet Alumni (retired) chrispurvey
Plusnet Alumni (retired)
Posts: 5,369
Fixes: 1
Registered: 13-07-2012

Re: Line Profile wrong?

Hi there,
I've checked your profile and it's everything is currently set correctly.
I've checked your line speed estimates and it's showing your downstream at just over 51Mb/s, this was mentioned in ticket #65876152.I can see the information you were provided with in the ticket you've posted and I will follow that up as it looks like a mistake to me. You can check you line estimate <a href="http://www.dslchecker.bt.com/adsl/adslchecker.welcome">here</a>.
You should still be seeing higher speeds, as mentioned above, are you connecting wired or wireless?


Tucky83
Dabbler
Posts: 17
Registered: 30-01-2013

Re: Line Profile wrong?

My connection is wired. every speed test from many different site are all on average 37-38.
Telephone Number 01142452590 on Exchange ECCLESFIELD is served by Cabinet 50
Available Products
WBC FTTC Up to 51.5 Up to 13.2 -- Available
WBC ADSL 2+ Up to 5.5 -- 4.5 to 9 Available
WBC ADSL 2+ Annex M Up to 5.5 Up to 1 4.5 to 9 Available
On another note, My number according to your records is not my number.
You installed a new line thus a new number (which works fine) the number showing is my old number.
Both numbers yield the same results of upto 51.5 despite an email from yourselves saying 81 and the 78 one.
__________________________________________________________________________________________
This is the BTW Performance Test Results





FAQ


1. Best Effort Test:  -provides background information.
Download Speed
37.2 Mbps

0 Mbps 39.8 Mbps
Max Achievable Speed
Download speedachieved during the test was - 37.2 Mbps
For your connection, the acceptable range of speedsis 16 Mbps-39.8 Mbps .
Additional Information:
IP Profile for your line is - 39.8 Mbps
2. Upstream Test:  -provides background information.
Upload Speed
6.51 Mbps

0 Mbps 20 Mbps
Max Achievable Speed
Upload speed achieved during the test was - 6.51Mbps
Additional Information:
Upstream Rate IP profile on your line is - 20 Mbps

We were unable to identify any performance problem with your service at this time.
It is possible that any problem you are currently, or had previously experienced may have been caused by traffic congestion on the Internet or by the server you were accessing responding slowly.
If you continue to encounter a problem with a specific server, please contact the administrator of that server in the first instance.
Please visit FAQ section if you are unable To understand the test results.


Plusnet Alumni (retired) chrispurvey
Plusnet Alumni (retired)
Posts: 5,369
Fixes: 1
Registered: 13-07-2012

Re: Line Profile wrong?

Thanks for your time on the phone, as mentioned if you could run through the checks at http://faults.plus.net then I'll follow this up.
Tucky83
Dabbler
Posts: 17
Registered: 30-01-2013

Re: Line Profile wrong?

Ok thanks. Ive done that.
Sure I have the correct profile? The results says 39.8Mbps
Plusnet Alumni (retired) chrispurvey
Plusnet Alumni (retired)
Posts: 5,369
Fixes: 1
Registered: 13-07-2012

Re: Line Profile wrong?

Thanks for the info, the profile is set according to your sync rate. I'll get this chased up and we'll do some tests on your line.
Tucky83
Dabbler
Posts: 17
Registered: 30-01-2013

Re: Line Profile wrong?

Is there anything else I should be doing as I'm still waiting. The open ticket has not been answered either. Do you have an update for me?
Plusnet Alumni (retired) chrispurvey
Plusnet Alumni (retired)
Posts: 5,369
Fixes: 1
Registered: 13-07-2012

Re: Line Profile wrong?

No your line has been tested, I'll get your ticket updated today.