Keeping FTTC but losing landline. How do I port my landline number without losing broadband
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09-03-2026 11:44 AM
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As per the subject. I have been offered FTTC from Plusnet but without my Plusnet landline. Happy to port my number to A&A but just wondered what the precise sequence is?
I have seen others on here moving to full fibre, but that is not currently an option for me.
Any advice grateffully received as I do not want to lose my Internet connection.
Thanks
Fixed! Go to the fix.
Re: Keeping FTTC but losing landline. How do I port my landline number without losing broadband
09-03-2026 12:00 PM
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@jonsinclair When, and only when, your SOGEA service is confirmed active. you can port your current number to A&A. You can set up the VOIP service with temporary number prior to the porting though.
Re: Keeping FTTC but losing landline. How do I port my landline number without losing broadband
09-03-2026 12:07 PM
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As already stated, you do nothing until PN have confirmed you're on SOGEA (FTTC without a landline). You then have 30 days to port the number.
There will be a few days downtime with the phone.
Brian
Re: Keeping FTTC but losing landline. How do I port my landline number without losing broadband
09-03-2026 12:08 PM - edited 09-03-2026 12:09 PM
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I have been offered FTTC from Plusnet but without my Plusnet landline
Happy to port my number to A&A but just wondered what the precise sequence is?
You request the move to FTTC without landline ( its SoGEA but confusingly called Fibre! ).
This will cease your phone service, you then have up to 30 days to port the number to voip before its lost.
DO NOT start the port until the transfer to SoGEA is completed and your have confirmation of that.
edit: seems everyone else types faster than me.
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
Re: Keeping FTTC but losing landline. How do I port my landline number without losing broadband
09-03-2026 12:25 PM
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Thank you all.
Silly question, but as it is only changing my broadband + landline package to just broadband, how can I tell when SoGEA is initiated? Once I see that is has been done, I won't be too late to port my number I presume?
09-03-2026 12:28 PM
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The switch to SOGEA is advised to you by PN when completed, and AFAIK, only takes 2-3 working days.
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