Just joined from Be. Awful speed?
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Re: Just joined from Be. Awful speed?
20-03-2013 4:59 PM
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Quote Uptime:
0 days, 0:00:11

DSL Type:
ITU-T G.992.5

Bandwidth (Up/Down) [kbps/kbps]:
443 / 11.791

Data Transferred (Sent/Received) [B/B]:
0 / 0

Output Power (Up/Down) [dBm]:
12,4 / 20,9

Line Attenuation (Up/Down) [dB]:
17,4 / 38,0

SN Margin (Up/Down) [dB]:
31,2 / 6,1

System Vendor ID (Local/Remote):
TMMB / ----

Chipset Vendor ID (Local/Remote):
BDCM / IFTN

Loss of Framing (Local/Remote):
0 / 0

Loss of Signal (Local/Remote):
0 / 0

Loss of Power (Local/Remote):
0 / 0

Loss of Link (Remote):
-

Error Seconds (Local/Remote):
0 / 0

FEC Errors (Up/Down):
0 / 0

CRC Errors (Up/Down):
0 / 0

HEC Errors (Up/Down):
0 / 6
and BTWholesale checker:
Quote Download speedachieved during the test was - 9.06 Mbps
For your connection, the acceptable range of speeds is 4 Mbps-21 Mbps.
IP Profile for your line is - 10.4 Mbps
Upload speed achieved during the test was - 0.32Mbps
Additional Information:
Upstream Rate IP profile on your line is - 0.45 Mbps
The speed test seems better, and indeed BBC HD will stream without interruption now. It is still 3meg slower than before, Should i ask them to try and manually set my profile? and put me on fast path to improve ping times?
Re: Just joined from Be. Awful speed?
20-03-2013 5:32 PM
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Re: Just joined from Be. Awful speed?
20-03-2013 5:40 PM
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Quote from: noogie1 Line Attenuation (Up/Down) [dB]:
17,4 / 38,0
It is still 3meg slower than before,
That seems actually implausible given the attenuation. 38dB should indeed run at about 10mbps.
(unless BT have added 400 metres to your line by rerouting it around the exchange a few times )
Do you have any stats saved from your Be router to compare?
PS Don't forget to ask for upstream tro be uncapped.
Re: Just joined from Be. Awful speed?
20-03-2013 6:14 PM
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Quote from: noogie1 Just my luck that the Cheltenham and Scarborough exchanges would be tied for most crappiest exchange in the UK
No problems here in Scarborough?
Re: Just joined from Be. Awful speed?
20-03-2013 6:41 PM
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My connection's dropped out twice in the last hour
New stats:
Quote Link Information
Uptime: 0 days, 0:01:50
DSL Type: ITU-T G.992.5
Bandwidth (Up/Down) [kbps/kbps]: 443 / 10.659
Data Transferred (Sent/Received) [MB/MB]: 21,48 / 251,58
Output Power (Up/Down) [dBm]: 12,6 / 0,0
Line Attenuation (Up/Down) [dB]: 17,4 / 38,0
SN Margin (Up/Down) [dB]: 30,9 / 6,3
System Vendor ID (Local/Remote): TMMB / ----
Chipset Vendor ID (Local/Remote): BDCM / IFTN
Loss of Framing (Local/Remote): 0 / 0
Loss of Signal (Local/Remote): 0 / 0
Loss of Power (Local/Remote): 0 / 0
Loss of Link (Remote): -
Error Seconds (Local/Remote): 767 / 0
FEC Errors (Up/Down): 0 / 0
CRC Errors (Up/Down): 0 / 282
HEC Errors (Up/Down): 0 / 92
So definitely a line fault of some description? Is this even possible, I've literally changed nothing my end. Or perhaps a duff technicolor router?
Edit: Alas, no stats from my BE router. When I say my old connection was 3meg quicker, I mean that a typical download speed would have been 1.2Mb/s - Whereas now it seems to peak at 900K/s
Re: Just joined from Be. Awful speed?
20-03-2013 7:38 PM
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Is the Filter plugged direct into the Master socket? I assume you aren't using extension leads from socket to filter or filter to modem/router?
It sound like you need to be clear on your fault ticket that you've got a dropping connection and that is the primary problem.
Re: Just joined from Be. Awful speed?
20-03-2013 10:48 PM
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I think it's probably an exchange Issue. during the evening the BTw speedtest maxes at 4meg - daytime it's fine.
I'll just cross my fingers that they can fix it
And yeah, It's a new router, new filter, and it's been in the test socket for the last 2 days. so It's either Plusnet or the exchange at this point.
Re: Just joined from Be. Awful speed?
20-03-2013 10:49 PM
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Quote from: Finguz
Quote from: noogie1 Just my luck that the Cheltenham and Scarborough exchanges would be tied for most crappiest exchange in the UK
No problems here in Scarborough?
Wish I could get Fibre
I was referring to this: http://usertools.plus.net/exchanges/
I assume the ones at the top of the list are the ones that people are reporting issues with, So i can't be alone!
Re: Just joined from Be. Awful speed?
21-03-2013 1:21 AM
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As far as the most popular exchange searches go, I guess that could be just Usertools users rather than the whole country, I'm not sure, but I know a man that may know
Re: Just joined from Be. Awful speed?
21-03-2013 2:01 AM
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The list shows the Top 10 exchange names entered in the text box (directly, by telephone number or by post code) in the last 32 days. The number shown is the number of searches.
Though the 20CN VP status is shown this has no bearing on whether the exchange name appears, or doesn't appear in the list.
Re: Just joined from Be. Awful speed?
21-03-2013 9:15 AM
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Thanks for the information on your ticket, I'll make sure we get that picked up and dealt with.
Re: Just joined from Be. Awful speed?
21-03-2013 9:33 AM
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I hope the information that I have provided and explained goes some way into understanding what's going on here.
Really sorry about this.
Re: Just joined from Be. Awful speed?
21-03-2013 9:10 PM
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My speed tests seem good when I get home from work, but as soon as it gets to around this sort of time my BTw speedtest is lower.
Quote Download speedachieved during the test was - 6.77 Mbps
For your connection, the acceptable range of speeds is 4 Mbps-21 Mbps.
IP Profile for your line is - 9.4 Mbps
Better than previous days, but still low enough to cause iPlayer (SD) to buffer occasionally.
Quote You are currently connected to gateway pcl-ag01.
This is located in City Lifeline House.
Re: Just joined from Be. Awful speed?
21-03-2013 11:52 PM
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Re: Just joined from Be. Awful speed?
25-03-2013 9:59 PM
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I am now convinced my peak-time slowdown is an exchange issue. - I've done multiple BTW speedtests (including the third test involving disconnecting the router and entering BT's speedtest username)
This of course means that it is indeed nothing to do with Plusnet, and wholly to do with BTWholesale. I have an engineers visit scheduled for next week, but unless he's planning on staying for the evening I can't see how he's going to experience the fault.
I wish I'd never left the land of LLU. Where do I stand in regards to leaving Plusnet?
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