Junction Box to BT Master Socket Cable
Hi Paul,
Where shall I start, I can see why you've been having problems, in a nutshell - the whole lot needs sorting. To consider the best approach - a few questions I Think.
At the junction box, the BT incoming cable, roughly how much spare length is there before it goes through the wall to outside?
Now the cable going to the left, I can see it's a bad photo
, that looks like an orange and a blue wire connected to the IDC terminals, and a spare brown and green in the cable not connected, would that be right?
The Master socket - it's not an NTE5, it's an older LJU type, Now there's a cable that goes to the right behind a radiator valve, where is that going? Does it connect to the master socket, the plugged in cable is obscuring the view?
There also seems to be one that goes down the LHS of the master and disappears under the carpet, again I assume it connects to the Master, is this the one that goes to the Junction box?
The cable that's plugged into the master - this looks like an extension cable (that I assume is ultimately going to a filter - does that go under the carpet as well?
Where is the modem/router in relation to all this lot?
Where shall I start, I can see why you've been having problems, in a nutshell - the whole lot needs sorting. To consider the best approach - a few questions I Think.
At the junction box, the BT incoming cable, roughly how much spare length is there before it goes through the wall to outside?
Now the cable going to the left, I can see it's a bad photo
, that looks like an orange and a blue wire connected to the IDC terminals, and a spare brown and green in the cable not connected, would that be right?The Master socket - it's not an NTE5, it's an older LJU type, Now there's a cable that goes to the right behind a radiator valve, where is that going? Does it connect to the master socket, the plugged in cable is obscuring the view?
There also seems to be one that goes down the LHS of the master and disappears under the carpet, again I assume it connects to the Master, is this the one that goes to the Junction box?
The cable that's plugged into the master - this looks like an extension cable (that I assume is ultimately going to a filter - does that go under the carpet as well?
Where is the modem/router in relation to all this lot?
Thanks Anotherone,
My answers below;
My answers below;
Quote from: Anotherone Hi Paul,
Where shall I start, I can see why you've been having problems, in a nutshell - the whole lot needs sorting. To consider the best approach - a few questions I Think.
At the junction box, the BT incoming cable, roughly how much spare length is there before it goes through the wall to outside?
None, it comes through a hole in the skirting board straight into the box.
Now the cable going to the left, I can see it's a bad photo
Correct
The Master socket - it's not an NTE5, it's an older LJU type, Now there's a cable that goes to the right behind a radiator valve, where is that going? Does it connect to the master socket, the plugged in cable is obscuring the view?
Thats an unused extension cable, not plugged in at either end.
There also seems to be one that goes down the LHS of the master and disappears under the carpet, again I assume it connects to the Master, is this the one that goes to the Junction box?
No, that's the same unused extension cable referred to above. The cable from the junction box enters the Master Socket from underneath the carpet, so it's not visible on the photo.
The cable that's plugged into the master - this looks like an extension cable (that I assume is ultimately going to a filter - does that go under the carpet as well?
Where is the modem/router in relation to all this lot?
Yes, it is an extension cable that goes under the carpet.. Yes, the filter is plugged into the other end of the extension cable. The router is situated in a bedroom (it's a bungalow), and is plugged into the filter. The main DECT phone is also plugged into the filter, so only one filter is involved in the set-up.
Just to give you our answer to your original question....
Assuming you pay BT for the line rental then yes, the master socket should be regarded as a demarcation point where any repairs between that and the exchange would need to done by the phone provider.
Quote My question is, do I need to contact BT to get this cable replaced?
Assuming you pay BT for the line rental then yes, the master socket should be regarded as a demarcation point where any repairs between that and the exchange would need to done by the phone provider.
Hi paul12pn,
Not a single penny, it's free if you have a working MPF line (the type Talk Talk provide) and the process usually takes a couple of weeks.
FYI if the line was with us I'd suggest that we raise a type of fault known as a "damage report" with our suppliers, that should then lead to the damaged cable being replaced and that may also provide you with a recourse to get the socket moved if that would be helpful.
Adam
Quote How much would Plusnet charge if we moved the phone service over
Not a single penny, it's free if you have a working MPF line (the type Talk Talk provide) and the process usually takes a couple of weeks.
FYI if the line was with us I'd suggest that we raise a type of fault known as a "damage report" with our suppliers, that should then lead to the damaged cable being replaced and that may also provide you with a recourse to get the socket moved if that would be helpful.
Adam
I imagine they would have to conclude that the original wiring was fitted by an OR engineer, so if it was under a carpet it would have been put there by them 