Internet? what internet?
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Re: Internet? what internet?
26-06-2013 9:06 PM
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Re: Internet? what internet?
26-06-2013 9:07 PM
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Re: Internet? what internet?
27-06-2013 9:15 AM
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Re: Internet? what internet?
27-06-2013 11:07 AM
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Re: Internet? what internet?
27-06-2013 9:51 PM
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Ok, tomorrow this needs to be fixed, I took a day off last week to be here for the engineer, which cost me a fortune.
Now I have pretty much been without Internet for a week!!!
Completely unacceptable!!!!!!!!!!!!!
I mean completely!!! This is a joke and I am not laughing at all!!!
Seriously, a week and zilch progress so tomorrow stands, if you can't do it I want all my money back and a MAC code.
I've seriously just had enough
Re: Internet? what internet?
28-06-2013 10:21 AM
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We have appointments either 8am-1pm or 1pm-6pm. We can try for tomorrow(29th) if nothing is available it would be from Monday(1st July).
Re: Internet? what internet?
28-06-2013 11:00 AM
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Tomorrow morning is the only option as I cannot afford to take another day off work, and I am out Saturday afternoon.
Please confirm
Re: Internet? what internet?
28-06-2013 1:35 PM
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Our faults team will check over the engineer notes once we receive them.
Let us know how you get on.
Re: Internet? what internet?
28-06-2013 1:37 PM
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Re: Internet? what internet?
29-06-2013 7:32 PM
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Anyway, he has swapped the fibre box, a different manufacturer apparently - initially he had trouble getting the internet connected....uh oh !
Anyway, it eventually connected - I have been out most of the day but since 6pm all ok, and speed is good.
I am hoping so much this is the issue - deepdown I believe it's the router, but fingers crossed.
I want to thank Chris for his patience at my rants (justified I believe), but he has responded admirably.
Let's see what 9pm brings and the next few days
Re: Internet? what internet?
01-07-2013 11:16 AM
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<img src="http://community.plus.net/visualradius/generated/image13726737292552.png"/>
Our faults team will check over the engineer notes to make sure there's nothing further to follow up.
Re: Internet? what internet?
03-07-2013 8:02 PM
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Thanks Chris, for your patience and understanding, and your swift, professional response. If your boss is reading this, give Chris a pay rise...he just saved another customer!
Re: Internet? what internet?
07-07-2013 10:14 PM
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Re: Internet? what internet?
07-07-2013 11:09 PM
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I have been trying to get mine sorted out for over 3 weeks.
I am now being told that it is because I have a fibre line which is a copper / aluminium mix, according to the BT engineer.
I am not completely convinced, so I shall await the update from the faults team tomorrow.
Good luck with it and I shall be following this post with interest.
Craig
Re: Internet? what internet?
08-07-2013 7:10 AM
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