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Internet connection keeps dropping

massiF
Dabbler
Posts: 10
Thanks: 1
Registered: ‎28-03-2020

Internet connection keeps dropping

Hello,

since yesterday morning my internet connection keeps randomly dropping, every half an hour or so, for a couple of minutes. To be clear, it’s not the Wi-Fi signal, my laptop is connected with a cable, it’s the broadband connection. The orange light flashes for a couple of minutes and it becomes blue again.

Any fault on the line? I used to have a similar problem a few months ago, magically fixed after a couple of day, no idea if there was a fault on the line.

 

Thank

3 REPLIES 3
adam945
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 2,319
Fixes: 113
Registered: ‎01-12-2020

Re: Internet connection keeps dropping

Hi there, thanks for reaching out and I'm sorry to hear this.

I've responded to you here if you'd like to have a look - https://community.plus.net/t5/ADSL-Broadband/Re-Connection-dropping-unable-report-the-fault/m-p/1827...

 Adam
 Plusnet Help Team - Leeds
massiF
Dabbler
Posts: 10
Thanks: 1
Registered: ‎28-03-2020

Re: Internet connection keeps dropping

Connection has been stable the whole afternoon 🤞 I’ll keep an eye on it and in case report the fault, thanks for your help.

LaurenB
Plusnet Help Team
Plusnet Help Team
Posts: 2,577
Thanks: 491
Fixes: 131
Registered: ‎07-12-2017

Re: Internet connection keeps dropping

That's good to hear @massiF, should you have any further issues just follow the steps my colleague provided.

 

Hope you have a good day.

If this post resolved your issue please click the 'This fixed my problem' button
 Lauren Barry
 Plusnet Help Team