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Intermittent Connection

cherylmgreen
Newbie
Posts: 3
Registered: 13-02-2012

Intermittent Connection

I am being slightly irritated over the last few days that my service is intermittent and very slow. I keep getting the 'Thomson Gateway' page when trying to load up a page when the router is connected and when I am connected, it is painfully slow! Not impressed!  Angry
5 REPLIES
jojopillo
Grafter
Posts: 9,786
Registered: 16-06-2010

Re: Intermittent Connection

Hi cherylmgreen,
I can see it's been dropping a lot in the last couple of days. Have a look here for some tips. Once you've done that come back and let me know what you've tried.
Jojo Smiley
cherylmgreen
Newbie
Posts: 3
Registered: 13-02-2012

Re: Intermittent Connection

Thanks JoJo. I have tried the tips and checked the BT Line and all is well there. Unfortunately I do not have an alternative modem I can connect. Do you have any further tips I could try please, as the internet connection service is normally excellent?
jojopillo
Grafter
Posts: 9,786
Registered: 16-06-2010

Re: Intermittent Connection

You need to leave it in the test socket, that's the main one I'd say. How long has it been in there now?
cherylmgreen
Newbie
Posts: 3
Registered: 13-02-2012

Re: Intermittent Connection

Just over an hour
jojopillo
Grafter
Posts: 9,786
Registered: 16-06-2010

Re: Intermittent Connection

Hi cherylmgreen,
Ok, I'll check in the morning and we can see how stable it's been.
Jojo Smiley