Collected a massive dataset for linestats but I can summarise it without needing to post the graph as SNRM = 6 and RX rate = stable. From a latency perspective, Monday was a pretty rubbish day but SNRM and RX rate were constant. Given that latency has been stable since then at sub 100ms my guess is that the problem was in fact a temporarily overloaded gateway or network perhaps as a result of additional traffic over the holiday period. Reading a few other posts that are reporting the same issues there are a couple of comments acknowledging something similar and indicating that steps are being taken to increase capacity. All of this is good news but I have a couple of points by way of feedback for Plusnet:
1. I'm a reasonable human being so just tell me whats going on especially if you have a solution already in the pipeline. I could have avoided spending a massive amount of time trying to rectify things at my end as your own network stats would have shown the problem quite clearly (i learnt something from taking a crash course in network monitoring with SNMP).
2. Don't make promises with your service level that you can't keep. Having logged 2 separate faults at your request I have on both occasions heard nothing back within your prescribed 48-72hr response window or at all for that matter. This alone would be reason for me to change provider as I can't abide poor customer service. Not to return the call at all is down right disrespectful.
I'll leave the stats running for another week or so to make sure the problem doesn't re-occur. Now that I know how its pretty easy to turn them on and off at least.
@ Townman - Thanks for trying to help. I've learnt something that will stand me in good stead for future occurences of poor connection should there be any.
