cancel
Showing results for 
Search instead for 
Did you mean: 

Incorrect direct debit

pedroian
Newbie
Posts: 1
Registered: 22-10-2017

Incorrect direct debit

Hi,

I am moving broadband to BT Internet from 30th October. 

Plusnet are aware of this as I Have received both post and email regarding this move.

However my latest direct debit has advance charges to the 19th November.

Could you tell me how the overpayment will be repaid to me?

3 REPLIES
Browni
Seasoned Champion
Posts: 1,522
Thanks: 430
Fixes: 35
Registered: 02-03-2016

Re: Incorrect direct debit

It'll be paid into the bank account the direct debit is taken from.
I must have been really bad in a previous life. This is my 3rd ISP in a row that uses lithium.
Gel
Pro
Posts: 1,387
Thanks: 133
Fixes: 10
Registered: 02-08-2007

Re: Incorrect direct debit

This should have been posted in the Accounts thread not the Broadband one; pse note for future reference.

Plusnet Help Team
Plusnet Help Team
Posts: 4,159
Thanks: 865
Fixes: 212
Registered: 21-04-2017

Re: Incorrect direct debit

Hi there.

I'm sorry to hear you're leaving us. When your line has been transferred from Plusnet, we'll pick up your account and we'll work out your final bill/issue any required refunds before we close your account.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team