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IP Profile wrong

goldenfibre
Aspiring Pro
Posts: 2,594
Thanks: 46
Fixes: 2
Registered: 01-06-2010

IP Profile wrong

Sync : 19615K
BT IP: 17.31Mb
PN Current line speed:
    15.3 Mb
Uptime: 14 hours and still no sign of Plusnet profile to match BT one
Can plusnet please manage adjusted it. Thanks
12 REPLIES
Plusnet Help Team
Plusnet Help Team
Posts: 13,099
Thanks: 156
Fixes: 55
Registered: 27-04-2007

Re: IP Profile wrong

I've just updated that for you.
Adam.
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
goldenfibre
Aspiring Pro
Posts: 2,594
Thanks: 46
Fixes: 2
Registered: 01-06-2010

Re: IP Profile wrong

many thanks
goldenfibre
Aspiring Pro
Posts: 2,594
Thanks: 46
Fixes: 2
Registered: 01-06-2010

Re: IP Profile wrong

Could plusnet please adjust the profile rate.
Sync 17455
BT 15.4 Mb
PN 15.3 Mb (1 Meg lower than BT one)
Been waiting for 2 days for the PN profile to match BT one.
Community Veteran
Posts: 38,460
Thanks: 1,027
Fixes: 62
Registered: 15-06-2007

Re: IP Profile wrong

Quote from: goldenadsl
BT 15.4 Mb
PN 15.3 Mb (1 Meg lower than BT one)
I make that 0.1Mb  Huh
goldenfibre
Aspiring Pro
Posts: 2,594
Thanks: 46
Fixes: 2
Registered: 01-06-2010

Re: IP Profile wrong

Opps! Yep, you are right just 0.1Mb extra !
RPMozley
Aspiring Pro
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Registered: 04-11-2011

Re: IP Profile wrong

Or 100,000 bits  Cheesy
That's RPM to you!!
Community Veteran
Posts: 26,657
Thanks: 884
Fixes: 10
Registered: 10-04-2007

Re: IP Profile wrong

That last 0.1Mbps really matters to goldenadsl. He's tweaked his noise margin down to 2.2db so that he can get every last drop of performance out of his line.
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£13/month)
Mobile: iD mobile (£4/month)
goldenfibre
Aspiring Pro
Posts: 2,594
Thanks: 46
Fixes: 2
Registered: 01-06-2010

Re: IP Profile wrong

I didn't tweak snr this time. I just leave it default 3dB when the router start up and it was actually 17455K on the sync rate. I just leave 3dB alone because it very low errors on the line. Not worth to tweak it anymore.
Community Gaffer
Community Gaffer
Posts: 17,644
Thanks: 636
Fixes: 162
Registered: 05-04-2007

Re: IP Profile wrong

Could plusnet please adjust the profile rate.
Sync 17455
BT 15.4 Mb
PN 15.3 Mb (1 Meg lower than BT one)
That's correct, 88.2% of 17455 is 15395 which equates to a 15.3 profile on our side.
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
goldenfibre
Aspiring Pro
Posts: 2,594
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Registered: 01-06-2010

Re: IP Profile wrong

Thought BT work out as of 88.23% from 17455 as BT IP Profile say 15.4 on bt speedtester!
Community Gaffer
Community Gaffer
Posts: 17,644
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Registered: 05-04-2007

Re: IP Profile wrong

As far as I know it's 88.2%, so they are probably just displaying a rounded up value on the speedtester.
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
goldenfibre
Aspiring Pro
Posts: 2,594
Thanks: 46
Fixes: 2
Registered: 01-06-2010

Re: IP Profile wrong

It ok now as look like BT updated had now completed my plusnet current line speed had changed to 15.4Mb itself. Thanks Chris.
Current line speed:
    15.4 Mb