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Upload Speed Capped - Please help to uncap speed

rainbowdreamer
Newbie
Posts: 1
Registered: 19-09-2012

Upload Speed Capped - Please help to uncap speed

Please can you help to lift off the cap on my upload speed as i have heard that new upload speeds have been introduced and i want to take advantage of that as i have Fibre Value Broadband. As i am supposed to be getting 10meg upload speed, not 1.6meg.  I am currently on 40/2 and should be changed to 40/10.
Many thanks.
3 REPLIES
Community Veteran
Posts: 26,656
Thanks: 883
Fixes: 10
Registered: 10-04-2007

Re: Upload Speed Capped - Please help to uncap speed

It's covered in the FAQs:
[quote=http://community.plus.net/8020-fibre-faq/#12]When will I get my free upload speed increase?
We’ll be increasing all existing fibre customers’ upload speed from 1.9Mbps to up to 9.5Mbps for free. The upgrades will happen over several weeks beginning 14th September.
You just need to be patient!
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£13/month)
Mobile: iD mobile (£4/month)
goldenfibre
Aspiring Pro
Posts: 2,594
Thanks: 46
Fixes: 2
Registered: 01-06-2010

Re: Upload Speed Capped - Please help to uncap speed

It worth to ask anyway. Never know!
Community Gaffer
Community Gaffer
Posts: 17,644
Thanks: 636
Fixes: 162
Registered: 05-04-2007

Re: Upload Speed Capped - Please help to uncap speed

We're not providing the option to queue jump on these, we'll be placing the orders and advising you soon.
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff