Hotmail bouncing Plusnet emails
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Hotmail bouncing Plusnet emails
16-11-2008 2:04 PM
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I am unable to send an email to a Hotmail address, it bounces
If I use Gmail it is OK
This message was created automatically by mail delivery software.
A message that you sent could not be delivered to one or more of its recipients. This is a permanent error. The following address(es) failed:
abc@hotmail.com
SMTP error from remote mail server after MAIL FROM:<bob@xyz.plus.com> SIZE=6825:
host mx3.hotmail.com [65.54.244.72]: 550 SC-001 Mail rejected by Windows Live Hotmail for policy reasons. Reasons for rejection may be related to content with spam-like characteristics or IP/domain reputation problems. If you are not an email/network admin please contact your E-mail/Internet Service Provider for help. Email/network admins, please visit http://postmaster.live.com for email delivery information and support
Has plusnet been blacklisted by Hotmail?
Bob
Re: Hotmail bouncing Plusnet emails
16-11-2008 2:22 PM
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Re: Hotmail bouncing Plusnet emails
16-11-2008 3:15 PM
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Paul
Re: Hotmail bouncing Plusnet emails
16-11-2008 3:15 PM
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Re: Hotmail bouncing Plusnet emails
16-11-2008 3:24 PM
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If I relayed through PN the hotmail bounced back but not the non hotmail destination.
If I sent direct the reverse happened.
To argue with someone who has renounced the use of reason is like administering medicine to the dead - Thomas Paine
Re: Hotmail bouncing Plusnet emails
16-11-2008 3:46 PM
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more details to follow, but it's in hand so will hopefully be sorted sooner rather then later!
Re: Hotmail bouncing Plusnet emails
16-11-2008 3:48 PM
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To argue with someone who has renounced the use of reason is like administering medicine to the dead - Thomas Paine
Re: Hotmail bouncing Plusnet emails
16-11-2008 7:14 PM
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Re: Hotmail bouncing Plusnet emails
17-11-2008 8:02 AM
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Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵
Re: Hotmail bouncing Plusnet emails
17-11-2008 4:01 PM
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Re: Hotmail bouncing Plusnet emails
17-11-2008 4:22 PM
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Quote This is an update to the previously reported problems sending emails to Hotmail addresses, these were occassionally resulting in bounce error messages.
We have performed some maintenance across our mail platform and contacted Hotmail to request removal from their blacklist. This should come into effect in the next 48 hours.
Sending emails via our webmail service remains unaffected and should be available as normal.
Please accept our apologies for the inconvenience. Further details will be provided as they become available.
Kind Regards,
Chris Parr
Customer Support
Re: Hotmail bouncing Plusnet emails
18-11-2008 12:39 PM
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Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵
Re: Hotmail bouncing Plusnet emails
19-11-2008 10:03 PM
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Quote from: Bob This should no longer be a problem so please shout up if you're still having issues...
I'm having issues. It seems that the blocking of PN's mail servers went wider than Hotmail, and some brain-dead servers are refusing mails on the grounds that the addresses were previously blocked. See the following message which was part of a bounce message:
SMTP error from remote mail server after initial connection:
host cdptpa-smtpin01.mail.rr.com [75.180.132.243]:
554 5.7.1 - ERROR: Mail refused - <212.159.14.145> - See http://security.rr.com/cgi-bin/block-lookup?212.159.14.145
I retried the message a few times and had a similar message for other mail server addresses: 212.159.14.147 and 212.159.14.148.
Any ideas what to do about this?
Re: Hotmail bouncing Plusnet emails
20-11-2008 12:11 AM
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Edit: We've requested removal. According to the information here we're looking at 6-10 hours before the request is honoured.
Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵
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