High packet loss since 06:45 3rd Dec
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High packet loss since 06:45 3rd Dec
03-12-2014 10:27 AM
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Poor browsing responsiveness if there are sizeable graphics in the content - editing a post is fast, but displaying the result (with my sig for example) is painfully slow. Line stats are excellent as ever.
Looking here - http://community.plus.net/ping-graphs/ - user 'rammie' shows an identical profile. Our TBB plots are either side of Chris Parr's. Note my service is now unlimited.
I am on the Hartford exchange, is by any chance rammie on the same exchange? Could this be BTOR exchange congestion?
Please avoid intrusive tests - I would prefer to avoid dropping my 170 day xDSL session if possible please. Service has been fine until 06:45 this morning.
Sam Knows white box stats to follow.
Thanks,
Kevin
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Re: High packet loss since 06:45 3rd Dec
03-12-2014 10:41 AM
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Edit: internal problem raised (ref: 83886).
Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵
Re: High packet loss since 06:45 3rd Dec
03-12-2014 10:55 AM
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Thank you for the quick response. That gateway has been so good - 71 days with no issues! Are you sure that it is the edge and not something inside it? Trace route looks good to the gateway, but quite poor on the subsequent links...
Traceroute to plus.net (212.159.8.2), 64 hops max.
1 dsldevice.lan (192.168.1.254) time=66 ms
2 lo0-central10.pcl-ag07.plus.net (195.166.128.188) time=33 ms
3 link-a-central10.pcl-gw01.plus.net (212.159.2.184) time=235 ms
4 xe-9-0-0.pcl-cr01.plus.net (212.159.0.216) time=215 ms
5 ae1.ptw-cr01.plus.net (195.166.129.0) time=240 ms
6 te9-4.ptn-gw01.plus.net (195.166.129.33) time=251 ms
7 gi5-1.peh-cr02.plus.net (84.93.232.61) time=245 ms
8 po5.peh-cr01.plus.net (84.93.232.16) time=454 ms
9 vlan2657.peh-elb01.plus.net (84.93.232.44) time=247 ms
10 portal.plus.net (212.159.8.2) time=51 ms
*** Traceroute at destination ***
Kevin
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Re: High packet loss since 06:45 3rd Dec
03-12-2014 11:26 AM
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Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵
Re: High packet loss since 06:45 3rd Dec
03-12-2014 3:29 PM
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Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵
Re: High packet loss since 06:45 3rd Dec
03-12-2014 3:35 PM
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Thank you - a service notice has been published reporting the issue resolved (see http://usertools.plus.net/status/archive/1417618871.htm). Ping time also massively better... but the routing is markedly different...
Tracing route to plus.net [212.159.9.2]
over a maximum of 30 hops:
1 1 ms 1 ms 1 ms dsldevice.lan [192.168.1.254]
2 47 ms 82 ms 35 ms lo0-central10.pcl-ag07.plus.net [195.166.128.188]
3 34 ms 33 ms 33 ms link-b-central10.pcl-gw02.plus.net [212.159.2.186]
4 36 ms 34 ms 34 ms xe-9-0-0.pcl-cr02.plus.net [212.159.0.218]
5 33 ms 33 ms 33 ms ae2.pcl-cr01.plus.net [195.166.129.6]
6 34 ms 33 ms 33 ms po2.pcl-gw01.plus.net [195.166.129.41]
7 41 ms 39 ms 40 ms gi5-8.ptp-cr01.plus.net [84.93.224.48]
8 45 ms 43 ms 40 ms vlan2657.ptp-elb01.plus.net [84.93.224.36]
9 41 ms 39 ms 40 ms portal.plus.net [212.159.9.2]
Trace complete.
xDSL and PPP sessions not interrupted and TBB BQM plot is back to normal. Thank you for the prompt and tidy resolution.
Kevin
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Re: High packet loss since 06:45 3rd Dec
03-12-2014 6:28 PM
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Re: High packet loss since 06:45 3rd Dec
03-12-2014 6:41 PM
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In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
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If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
Re: High packet loss since 06:45 3rd Dec
03-12-2014 6:50 PM
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Re: High packet loss since 06:45 3rd Dec
03-12-2014 7:03 PM
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