Had problems since before Xmas with Broadband connected but random no internet. Anyone help please?
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Re: Had problems since before Xmas with Broadband connected but random no internet. Anyone help plea
09-03-2021 4:41 PM
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Sorry for the late reply Robin - just had a late lunch and phone call. I'm sure I saw where one of the 'Super Users' 'Townman' had given detailed instructions on how to get RSL working with the 2704N - but I may be wrong.
Re: Had problems since before Xmas with Broadband connected but random no internet. Anyone help plea
09-03-2021 7:55 PM
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Searched, but nothing. Seems the 2704N is blocked from such access.
Thanks, Robin
Re: Had problems since before Xmas with Broadband connected but random no internet. Anyone help plea
09-03-2021 8:09 PM
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That's a shame, But not a big surprise, to be honest. I wonder if it will work with DSLstats?
Re: Had problems since before Xmas with Broadband connected but random no internet. Anyone help plea
09-03-2021 8:33 PM
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Not compatible according to their site.
Robin
Re: Had problems since before Xmas with Broadband connected but random no internet. Anyone help plea
09-03-2021 9:28 PM
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Just a thought.
Re: Had problems since before Xmas with Broadband connected but random no internet. Anyone help plea
10-03-2021 11:24 AM
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@jab1 hi John, My margin level was reset last night, 1930. I reset my router just after 2100.
This is from a few minutes ago:
6 - Uptime: | 0 days 14:10:58 |
7 - Data rate: | 944/9446 |
8 - Maximum data rate: | 1296/10844 |
9 - Noise margin: | 5.1/4.4 |
10 - Line attenuation: | 21.8/40.0 |
12 - Data sent/received: | 51.4M/1.0G |
The adviser said give it a week to settle down.
Fingers crossed!
Thanks for your help.
Robin
Re: Had problems since before Xmas with Broadband connected but random no internet. Anyone help plea
10-03-2021 11:43 AM
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Looks better, Robin. I'd keep my eye on it - if it isn't showing 6 or slightly higher (6 to 7 possibly) during the day, in a couple of days, it may need further investigation.
I know you will, but please avoid resetting the router unless you really need to.
Re: Had problems since before Xmas with Broadband connected but random no internet. Anyone help plea
10-03-2021 6:04 PM
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No, I won't touch anything.
However, log checked just now,
March 10 @ 1800 ben an Unknown reset around 1308
6 - Uptime: |
0 days 04:52:31 |
7 - Data rate: |
938/10195 |
8 - Maximum data rate: |
1308/10556 |
9 - Noise margin: |
5.3/2.2 |
10 - Line attenuation: |
21.8/40.0 |
12 - Data sent/received: |
63.7M/945.6M |
Robin
Re: Had problems since before Xmas with Broadband connected but random no internet. Anyone help plea
10-03-2021 6:10 PM
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Right - the 'pinning' obviously failed - I'm afraid that is going to involve another phone call Robin - sorry.
Might have asked this before, because I've been replying to a lot of topics recently and can't remember - does the 2704N have an accessible log file?
Re: Had problems since before Xmas with Broadband connected but random no internet. Anyone help plea
10-03-2021 6:32 PM
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Robin - ignore my last question - the answer is NO 😥
Re: Had problems since before Xmas with Broadband connected but random no internet. Anyone help plea
10-03-2021 6:58 PM
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I looke deverywher for using RSL but agree, nothing.
Will try a call this evening if I can. I just hope I get someone as technical as yesterday. He was straight on my case.
Thanks, Robin
Re: Had problems since before Xmas with Broadband connected but random no internet. Anyone help plea
10-03-2021 7:25 PM
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Dropped out again!
March 10 1920 Lost connection
6 - Uptime: |
- |
7 - Data rate: |
938/10195 |
8 - Maximum data rate: |
1308/9324 |
9 - Noise margin: |
5.2/-0.4 |
10 - Line attenuation: |
21.8/40.0 |
12 - Data sent/received: |
7.6K/9.0K |
March 10 1924 after Reboot router
6 - Uptime: |
0 days 00:00:39 |
7 - Data rate: |
944/9551 |
8 - Maximum data rate: |
1300/10272 |
9 - Noise margin: |
5.2/2.9 |
10 - Line attenuation: |
21.8/40.0 |
12 - Data sent/received: |
2.0M/1010.3K |
Re: Had problems since before Xmas with Broadband connected but random no internet. Anyone help plea
10-03-2021 7:37 PM - edited 10-03-2021 7:51 PM
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Robin - I am now convinced you have the problem I referred to in message #7. I would raise a fault via faults.plus.net and ask them to arrange a proper investigation by BTOR, the problem is not going to go away until the network is repaired correctly.
I don't want to worry you, but you may have to be a bit insistent to get this sorted - it costs PN and BTOR money, and they are reluctant to spend it.
Faults link : https://www.plus.net/apps/kbdfaults
Re: Had problems since before Xmas with Broadband connected but random no internet. Anyone help plea
10-03-2021 8:19 PM
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Hi John, just come off the phone from pn and BT/OR are booked for tomorrow pm.
Evidently, If I recall what he said, correctly, you need at least 3 disconnections within 72 hours in the last 30 days for BT not to charge for a NFF!!
I think I can meet that. Will check my saved logs last 30 days.
However, I just hope the engineer has some idea what to do and not a quick plug in of tester, declare a nff and away to next job
Will have to wait and see.
Thanks, Robin.
Re: Had problems since before Xmas with Broadband connected but random no internet. Anyone help plea
10-03-2021 8:23 PM
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Keep us informed Robin, but if it just a 'normal' engineer I doubt he will fix it - as I have said, this is exchange equipment failure, I'll bet my life on it.
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