Hiya @whitbycolin, thanks for getting in touch.
I am really sorry that you have experienced issues with your service. Testing your line today shows you are currently getting a sync speed of 22mb which is really good for your connection and it also looks really stable.
I can see we have previously responded to you via Twitter and gave some steps to try help with the wireless connection and steps to follow should the issue occur over a wired connection also.
Have you been able to give the steps a go yet?
If this post resolved your issue please click the 'This fixed my problem' button
| Lauren Barry|
Plusnet Help Team