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Getting IP Profile up

Innovations
Grafter
Posts: 117
Registered: 06-08-2007

Getting IP Profile up

Last Thursday I was getting 3 Mbps then the phone line went down (although 20-200 Kbps was still getting through). There was an outage in my area. It seems to be back now - a bit crackly yesterday but a clean dial tone this morning. Hope the weather holds.
I am getting 234/331 Kbps, consistent with my IP Profile of  0.25 when I last looked. I assume I should switch the modem off every night and switch it on again in the morning to try and get the IP Profile to lift. Is there a way to make this happen more quickly? I am likely to get similar problems again (had one two months ago) as I am the victim of BT's decaying infrastructure (along with many others according to the BT engineer).
26 REPLIES
Community Veteran
Posts: 6,307
Thanks: 86
Fixes: 3
Registered: 08-01-2008

Re: Getting IP Profile up

Unless the sync keeps dropping (disconnecting) overnight the normal recomendation is to leave the modem on 24/7.
Call me 'w23'
At any given moment in the universe many things happen. Coincidence is a matter of how close these events are in space, time and relationship.
Opinions expressed in forum posts are those of the poster, others may have different views.
Innovations
Grafter
Posts: 117
Registered: 06-08-2007

Re: Getting IP Profile up

If you don't switch off, how does the exchange server know to try for a faster speed. It seems if you have an IP Profile of X, it will sync at X. How do you tell it you want it to try for something higher?
Community Veteran
Posts: 6,307
Thanks: 86
Fixes: 3
Registered: 08-01-2008

Re: Getting IP Profile up

If the exchange equipment sees a sync that's much lower than it should be AND the line is stable then it should automatically adjust.
If the outage has left your line 'stuck' on a low sync but it is stable then PN could try a 'SNR reset' but they will need to see a stable connection.
Call me 'w23'
At any given moment in the universe many things happen. Coincidence is a matter of how close these events are in space, time and relationship.
Opinions expressed in forum posts are those of the poster, others may have different views.
Plusnet Alumni (retired) chrispurvey
Plusnet Alumni (retired)
Posts: 5,369
Fixes: 1
Registered: 13-07-2012

Re: Getting IP Profile up

Looking at your connection, your IP profile is currently banded which is giving you the slow speeds. This appears to be due to disconnections on your line.
<img src="http://ccgi.psmith12.plus.com/visradius/generated/image13432980979158.png" />
We need to resolve this issue that will then in-turn get your broadband speeds back to normal.
You've started the fault process, if you could complete the initial diagnostic questions then we can get this looked into and identify why this is happening. I'd suggest leaving your router turned on and also connected into your <a href="http://www.plus.net/support/broadband/master-socket-guide.shtml/">test socket</a>.

Community Veteran
Posts: 19,099
Thanks: 434
Fixes: 21
Registered: 31-08-2007

Re: Getting IP Profile up

@Innovations
Especially on longer and/or "awkward" lines, the recommendation is to leave the modem/router on 24/7. When/if you have a stable line you will recognised the (usually small) range of sync speeds that you should get when things are performing correctly. For a given sync speed your IP profile for the line can be seen here for 20CN and for 21CN it's 88.2% of sync speed.
As you probably know, you can confirm the IP profile for the line by running the BT Speedtester (Diagnostics) and also check your Current Line speed which should match.
If you have a low sync event due to a fault, or burst of noise or static(lightning), once that has cleared a resync should recover your sync speed to normal levels. You do need to check if you have a low sync and reboot if that's happened. On 20CN, however, the profile doesn't recover immediately and can take around 3 days  Angry  and it's best to leave the modem/router on 24/7. Further resyncs can slow down the process.
On both 20CN & 21CN the Plusnet Current Line Speed should recover within 12 hours or less, but doesn't always do so and sometimes needs a kick.
If you still have a crackly phone line (even intermittent) you need to report that to your line rental provider,. preferably when it's crackly, get them to confirm they can hear it and note that it's intermittent, and get then to run a line test. Don't mention the broadband otherwise you can get the run around.
Innovations
Grafter
Posts: 117
Registered: 06-08-2007

Re: Getting IP Profile up

Your graph shows a lot of disconnections when the line was shot but in the last two days it has been clean. I'd rather not therefore go through all the line analysis steps unless there is some evidence my problems are not purely BT noise, which has for the time being resolved itself.
Plusnet Alumni (retired) chrispurvey
Plusnet Alumni (retired)
Posts: 5,369
Fixes: 1
Registered: 13-07-2012

Re: Getting IP Profile up

I can monitor your connection to see if you have any drops, I'd suggest leaving your router turned on tonight then we can also see how it is over night and then take it from there tomorrow.
Innovations
Grafter
Posts: 117
Registered: 06-08-2007

Re: Getting IP Profile up

Line clear again this morning but BT still have me on 0.25.
Plusnet Alumni (retired) chrispurvey
Plusnet Alumni (retired)
Posts: 5,369
Fixes: 1
Registered: 13-07-2012

Re: Getting IP Profile up

Your connection remained stable all night as you said, there was a disconnection this morning at 10:32, did you reboot the router?
Let me know, it can take 72 hours for your IP profile to manually reset itself, but placing the SNR reset will set the IP profile to what is deemed acceptable for your line stats and stability.
Innovations
Grafter
Posts: 117
Registered: 06-08-2007

Re: Getting IP Profile up

Hi Chris - Unfortunately the connection degraded by itself.
I only have the modem and a steam phone attached. I'm on my third filter.  Nothing was happening and the dial tone was noise free. I can't imagine why the broadband collapsed. It was connecting at about 25 Kbps but now is back up to 234/331 Kbps. Incidentally why do BT use 0.25 when they can see a 0.331 channel working?
I'm thinking the only solution is to buy a second line. They'll have to put some new copper in. I'm not accepting mulitplexing.
Innovations
Grafter
Posts: 117
Registered: 06-08-2007

Re: Getting IP Profile up

Hi
I'm still stuck on 0.25. It doesn't look like BT are going to lift this automatically. Do I have to raise a ticket?
Plusnet Alumni (retired) orbrey
Plusnet Alumni (retired)
Posts: 10,540
Registered: 18-07-2007

Re: Getting IP Profile up

Hi there,
Looking at the logs it seems there were a couple of connection drops that aren't necessarily serious in themselves however they have most likely kept the profile at its current level (depending on the sync speed your router achieved when connecting up afterwards).
Your current connection is ongoing for over 24 hours though, I'd say if it stays up overnight and the profile hasn't uplifted tomorrow we'd be able to do an SNR reset which should sort things out for you.
Innovations
Grafter
Posts: 117
Registered: 06-08-2007

Re: Getting IP Profile up

Hi Matt
Just re-booted in the test socket and I'm still on 0.25 Mbps. Should I raise a ticket?
Plusnet Alumni (retired) chrispurvey
Plusnet Alumni (retired)
Posts: 5,369
Fixes: 1
Registered: 13-07-2012

Re: Getting IP Profile up

I placed the SNR reset on your line, this has taken effect and has upped your IP profile.
If possible just leave your router turned on. As your line will need to settle.
Let me know how you get on.
Chris