Friend's Plusnet keeps dropping frequently
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Broadband
- :
- Re: Friend's Plusnet keeps dropping frequently
Friend's Plusnet keeps dropping frequently
26-05-2020 11:49 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hi
My friend who has plusnet has got a recurring problem with his plusnet standard broadband. Frequently his connection drops and is unable to connect to any websites. He says also there is no ring tone on his phone, could this be the probem? Also occasionally it comes back and is able to hold Google Duo meeting me with me but then it goes again without warning. Could it be his telephone line? Or the router? Would it be worth resetting the router? He has also lost his log in details to plusnet so can't get into the members centre to raise it has a problem.
Please advise.
Andrew
Re: Friend's Plusnet keeps dropping frequently
26-05-2020 12:24 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
You need a decent phone connection if you want reliable broadband. If your friend is losing ringtone then they should report a phone not a broadband fault.
Moderator and Customer
If this helped - select the Thumb
If it fixed it, help others - select 'This Fixed My Problem'
Re: Friend's Plusnet keeps dropping frequently
26-05-2020 1:02 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hi
Thanks for your response. I have informed my friend to call Plusnet re: phone line.
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Broadband
- :
- Re: Friend's Plusnet keeps dropping frequently