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First ten days

Islandertoxo
Dabbler
Posts: 10
Registered: ‎28-07-2016

First ten days

Hi,

 

Much as I know from reading the instructions (Yes I know a bloke who reads the instructions has to be a joke right) the first 10 days or so I should expect slow speeds until the system settles down. But bloodyhellfireandbrimstone! Since I was connected yesterday the speed is so bad I can't even run the speed test!

When I was with BT (17 days ago) on this very same line, I was at least getting a speed I could work with. My peak with BT a year ago was 6mbs which it still was when I left them, all be it with a latency that suggested I was trying to send light to earth from the event horizon of a black hole in beatlejuice!

 

All I want to know is this normal for the first 10 days or am I once again being shafted by BT's dire lines and exchanges?

15 REPLIES
Community Veteran
Posts: 1,578
Thanks: 271
Fixes: 33
Registered: ‎13-08-2015

Re: First ten days

If you were getting 6Mb from BT you should be getting the same with PN, so sounds like something is wrong.

Have you had a look at the connection speeds on the router?

Islandertoxo
Dabbler
Posts: 10
Registered: ‎28-07-2016

Re: First ten days

Islandertoxo
Dabbler
Posts: 10
Registered: ‎28-07-2016

Re: First ten days

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Community Gaffer
Community Gaffer
Posts: 17,667
Thanks: 659
Fixes: 163
Registered: ‎05-04-2007

Re: First ten days

Testing your line isn't showing any obvious problems, the connection rate looks really good with no errors.

 

  Upstream DSL Link Information Downstream DSL Link Information
Loop Loss: 10 17.5
SNR Margin: 25.7 10
Errored Seconds: 0 0
HEC Errors: 0 0
Cell Count: 1790145 20200863
Speed: 448 8128
 

 

The profile on our side is set to match that too. Can you run through a BT Speedtest for me, ensuring you do the 'further diagnostics' test after the first one completes please. Before you do this stop anything using the connection, upload or download.

If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
Islandertoxo
Dabbler
Posts: 10
Registered: ‎28-07-2016

Re: First ten days

Running it now, but you can see what the dslreports.com test reports. And it's plugged directly into the main socket (Only one I have) nothing else is using the system either hard wired or wireless. Plus I have tried this on 3 computers so far and it's still dire Sad

 

BT test is still trying to connect

Islandertoxo
Dabbler
Posts: 10
Registered: ‎28-07-2016

Re: First ten days

And the line was only tested yesterday by BT before they finally moved me over to Plusnet

 

Community Gaffer
Community Gaffer
Posts: 17,667
Thanks: 659
Fixes: 163
Registered: ‎05-04-2007

Re: First ten days

Yep, however the BT one gives us some more data and also logs the speeds on the wholesale system if we need to report a fault.

If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
Islandertoxo
Dabbler
Posts: 10
Registered: ‎28-07-2016

Re: First ten days

Well the BT broadband checker is still spinning it's little wheel doing nothing else

 

Community Veteran
Posts: 1,578
Thanks: 271
Fixes: 33
Registered: ‎13-08-2015

Re: First ten days

How are you doing these tests, wired or wifi? And which router do you have?

Islandertoxo
Dabbler
Posts: 10
Registered: ‎28-07-2016

Re: First ten days

Wired ... Brand new Plusnet router, cables, and filter

 

Islandertoxo
Dabbler
Posts: 10
Registered: ‎28-07-2016

Re: First ten days

BT speed test still doing nothing but spinning it's little wheel ....

Community Veteran
Posts: 1,578
Thanks: 271
Fixes: 33
Registered: ‎13-08-2015

Re: First ten days

Which one, PN have three routers, details can be seen here?

Have you tried a different port on the router?

Do you still have your BT router? Might be worth trying that, there are details on here about how to set it up, I will see if I can find a link.

Islandertoxo
Dabbler
Posts: 10
Registered: ‎28-07-2016

Re: First ten days

it is a 2074N 

Community Veteran
Posts: 1,578
Thanks: 271
Fixes: 33
Registered: ‎13-08-2015

Re: First ten days

Link for using a BT hub here