First ten days
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- Re: First ten days
First ten days
28-07-2016 3:38 PM
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Hi,
Much as I know from reading the instructions (Yes I know a bloke who reads the instructions has to be a joke right) the first 10 days or so I should expect slow speeds until the system settles down. But bloodyhellfireandbrimstone! Since I was connected yesterday the speed is so bad I can't even run the speed test!
When I was with BT (17 days ago) on this very same line, I was at least getting a speed I could work with. My peak with BT a year ago was 6mbs which it still was when I left them, all be it with a latency that suggested I was trying to send light to earth from the event horizon of a black hole in beatlejuice!
All I want to know is this normal for the first 10 days or am I once again being shafted by BT's dire lines and exchanges?
Re: First ten days
28-07-2016 3:44 PM
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If you were getting 6Mb from BT you should be getting the same with PN, so sounds like something is wrong.
Have you had a look at the connection speeds on the router?
Re: First ten days
28-07-2016 3:52 PM
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Ok speed check worked this time and is thus;
<a href="http://www.dslreports.com/speedtest/4558427"><img src="http://www.dslreports.com/speedtest/4558427.png"></a>
Re: First ten days
28-07-2016 3:53 PM
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Re: First ten days
28-07-2016 3:57 PM - edited 28-07-2016 3:58 PM
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Testing your line isn't showing any obvious problems, the connection rate looks really good with no errors.
Upstream DSL Link Information | Downstream DSL Link Information | |
Loop Loss: | 10 | 17.5 |
SNR Margin: | 25.7 | 10 |
Errored Seconds: | 0 | 0 |
HEC Errors: | 0 | 0 |
Cell Count: | 1790145 | 20200863 |
Speed: | 448 | 8128 |
The profile on our side is set to match that too. Can you run through a BT Speedtest for me, ensuring you do the 'further diagnostics' test after the first one completes please. Before you do this stop anything using the connection, upload or download.
Re: First ten days
28-07-2016 4:08 PM
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Running it now, but you can see what the dslreports.com test reports. And it's plugged directly into the main socket (Only one I have) nothing else is using the system either hard wired or wireless. Plus I have tried this on 3 computers so far and it's still dire
BT test is still trying to connect
Re: First ten days
28-07-2016 4:09 PM
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And the line was only tested yesterday by BT before they finally moved me over to Plusnet
Re: First ten days
28-07-2016 4:10 PM
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Yep, however the BT one gives us some more data and also logs the speeds on the wholesale system if we need to report a fault.
Re: First ten days
28-07-2016 4:23 PM
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Well the BT broadband checker is still spinning it's little wheel doing nothing else
Re: First ten days
28-07-2016 4:27 PM
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How are you doing these tests, wired or wifi? And which router do you have?
Re: First ten days
28-07-2016 4:28 PM
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Wired ... Brand new Plusnet router, cables, and filter
Re: First ten days
28-07-2016 4:32 PM
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BT speed test still doing nothing but spinning it's little wheel ....
Re: First ten days
28-07-2016 4:33 PM
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Which one, PN have three routers, details can be seen here?
Have you tried a different port on the router?
Do you still have your BT router? Might be worth trying that, there are details on here about how to set it up, I will see if I can find a link.
Re: First ten days
28-07-2016 4:34 PM
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it is a 2074N
Re: First ten days
28-07-2016 4:35 PM
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Link for using a BT hub here
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