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Fibre speed getting slower and slower
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- Re: Fibre speed getting slower and slower
Fibre speed getting slower and slower
16-01-2014 12:26 PM
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Hi,
I had Unlimited Fibre installed in November last year and received some excellent speeds 55+ Mbps. However since Christmas the speed has been getting slower and slower. Today I am getting just 7.8 Mbps.
I have been through all the trouble shooting guides, but have had no joy there. I did notice the DSL modem light flashing a lot over the Christmas period, but put this down to the bad weather.
Is there anything else I can do to get the speeds back to the 55+ Mbps I had before Christmas?
I had Unlimited Fibre installed in November last year and received some excellent speeds 55+ Mbps. However since Christmas the speed has been getting slower and slower. Today I am getting just 7.8 Mbps.
I have been through all the trouble shooting guides, but have had no joy there. I did notice the DSL modem light flashing a lot over the Christmas period, but put this down to the bad weather.
Is there anything else I can do to get the speeds back to the 55+ Mbps I had before Christmas?
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Re: Fibre speed getting slower and slower
16-01-2014 12:32 PM
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Please run the BT speed test and when the first pass completes run the further diagnostics then post the full results back here.
jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
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Re: Fibre speed getting slower and slower
16-01-2014 1:40 PM
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Hey thanks for your reply. I've attached the test results as requested.
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Re: Fibre speed getting slower and slower
16-01-2014 2:08 PM
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You need to raise a fault if you haven't done so already.
Which exchange are you on?
Which exchange are you on?
jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
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Re: Fibre speed getting slower and slower
16-01-2014 2:13 PM
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Ah OK will raise one now. I'm on the Westbourne exchange.
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- Re: Fibre speed getting slower and slower