Fibre set up but no router arrived? Update: Engineer Missed Appointment
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Broadband
- :
- Re: Fibre set up but no router arrived? Update: En...
- « Previous
- Next »
Re: Fibre set up but no router arrived? Update: Engineer Missed Appointment
21-01-2014 12:27 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: Fibre set up but no router arrived? Update: Engineer Missed Appointment
21-01-2014 12:33 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hopefully as a result of these posts someone will pick it up soon.
jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
Re: Fibre set up but no router arrived? Update: Engineer Missed Appointment
21-01-2014 12:35 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: Fibre set up but no router arrived? Update: Engineer Missed Appointment
21-01-2014 1:11 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Having just checked your ticket I can see you requested an appointment on Wednesday, however none were available unfortunately. Please let me know if there's another good time we can arrange an appointment for you.
Re: Fibre set up but no router arrived? Update: Engineer Missed Appointment
21-01-2014 1:18 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
I'm afraid noone will be in aside from tomorrow (requested, along with Monday, last week). Can I cancel my order and be refunded please?
I told your support team last Tuesday that the engineer said himself he hadn't completed the job but for some reason it has taken until now for a re-booking to be made (they could have come pretty much any day in the last week)
Re: Fibre set up but no router arrived? Update: Engineer Missed Appointment
21-01-2014 1:27 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
You'd need to speak to our customer options team to cancel your order: http://www.plus.net/support/customer_service/using/account_admin_faq.shtml#howToCancel
Re: Fibre set up but no router arrived? Update: Engineer Missed Appointment
21-01-2014 1:28 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: Fibre set up but no router arrived? Update: Engineer Missed Appointment
21-01-2014 5:51 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
So for the honour of PlusNet disconnecting me from the internet for the foreseeable future I'm going to be charged, absolute joke. Surely since they are unable to provide me with a working service I should be entitled to a refund?
Re: Fibre set up but no router arrived? Update: Engineer Missed Appointment
21-01-2014 6:12 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Your service has not yet started. Looking at http://www.plus.net/info2/legal/index.html#fibre it says
Quote 3.The Plusnet Fibre service is subject to a minimum period of 18 or 24 months depending on the service chosen. The fibre service and the minimum period will start on the day we install the fibre service (the fibre service start date). We will agree a date with you for delivery and installation of any equipment, but all dates are estimates and we cannot guarantee we will meet them.
As I understand it the installation is not yet complete.
I suggest you tell them you are cancelling, you want a full refund of all monies paid and that if they do not do that within one month you will take them to the small claims court. I would also suggest you consider cancelling the DD mandate with the bank to stop them taking further money.
You'll have to make sure they cancel promptly otherwise you'll have trouble ordering a service with another provider.
jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
Re: Fibre set up but no router arrived? Update: Engineer Missed Appointment
21-01-2014 6:32 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: Fibre set up but no router arrived? Update: Engineer Missed Appointment
21-01-2014 8:19 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
Re: Fibre set up but no router arrived? Update: Engineer Missed Appointment
22-01-2014 10:25 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
edit: spoke too soon, now there's a message saying they won't be able to even book an appointment for 5 working days. I'm lost for words
Re: Fibre set up but no router arrived? Update: Engineer Missed Appointment
22-01-2014 10:50 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: Fibre set up but no router arrived? Update: Engineer Missed Appointment
22-01-2014 11:24 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
- « Previous
- Next »
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Broadband
- :
- Re: Fibre set up but no router arrived? Update: En...