Fibre broadband has slowed to 2/3 its speed.
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Fibre broadband has slowed to 2/3 its speed.
05-02-2014 8:37 PM
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I spoke to a support worker and he says my line is at 72mb. and he changed it to 78 and that it might take a few hours to kick in, it didn`t make any difference.
It seems somwhere a support ticket has been raised but i have not to have received an email for the ticket. I do not have a static ip, when the ip changes would this make a difference?
Any suggestions?
Re: Fibre broadband has slowed to 2/3 its speed.
05-02-2014 11:06 PM
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I'm sorry to hear of the issues you're experiencing. The slow speeds could be down to a number of things.
In the first instance, would you visit: http://speedtest.btwholesale.com and run the initial Speed Test as well as 'Further Diagnostics' - This will give us much more information on the speed profiles set for your line and the speeds you're experiencing.
Re: Fibre broadband has slowed to 2/3 its speed.
06-02-2014 9:26 AM
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http://community.plus.net/forum/index.php/topic,123298.0.html
Re: Fibre broadband has slowed to 2/3 its speed.
06-02-2014 11:51 AM
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Re: Fibre broadband has slowed to 2/3 its speed.
06-02-2014 12:03 PM
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I can see you've got a fault raised, that should get picked up today for you.
Re: Fibre broadband has slowed to 2/3 its speed.
06-02-2014 12:47 PM
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I logged ticket 80649921 on Saturday but i've not had any answers yet.
It would be nice if Plusnet put me back up to 19.2, as I don't think £20 p.m. is good value for 14mbps
Re: Fibre broadband has slowed to 2/3 its speed.
06-02-2014 12:50 PM
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We'll do our best to get everything sorted out for you. I can see that our Faults Team have this hand.
Edit: Typo
Re: Fibre broadband has slowed to 2/3 its speed.
06-02-2014 12:58 PM
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Re: Fibre broadband has slowed to 2/3 its speed.
06-02-2014 1:45 PM
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Has anyone got the link so I can raise a fault ticket?
Thanks
Re: Fibre broadband has slowed to 2/3 its speed.
06-02-2014 1:47 PM
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Once raised, we'll get the issue looked into for you.
Re: Fibre broadband has slowed to 2/3 its speed.
06-02-2014 3:19 PM
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Re: Fibre broadband has slowed to 2/3 its speed.
11-02-2014 9:51 AM
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Re: Fibre broadband has slowed to 2/3 its speed.
12-02-2014 5:58 PM
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Re: Fibre broadband has slowed to 2/3 its speed.
13-02-2014 11:03 AM
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Re: Fibre broadband has slowed to 2/3 its speed.
18-02-2014 11:00 AM
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My apologies to Plusnet as i will be asking them to look at this again! I do feel a little deflated as I know this is down to BT
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