Fibre Broadband drop out

[#1]

Fair enough, @Baldrick1 . From the little info the OP has provided though, I'm still leaning towards a BT/OR or BTW action. I admit to knowing nothing of PN hardware after the TG852n other than what I pick up on here and the various information pages I have collected

I wish people would close a topic, even if it was only by saying 'too much for my brain, thanks and good-bye'.

[#2]

All,

Sorry but work got in the way!

Using the ZEN broadband resource I note that BT were carrying out work when the outage happened and are again tonight.

[#3]

Also I did not carry out a re-set, mereley power cycled the Hub2.

Thanks to everyone that tried to help but I think it was BT as it was working again this morning after I left it connected overnight. The Zen resource link was really helpful.

Cheers

[#4]

There's your answer then.

Just one question though - Is the 'Max observed downstream speed' in the BTW screenshot you provided earlier 'normal' for you?

[#5]

I am also colour blind. My red light could be orange on the Hub2! 

[#6]

No, more like 40Mbs but that is via wireless with no vpn connection in the way.

My work PC uses some sort of VPN and that is down at 18Mbs

[#7]

@Wrootbill OK, so there may be a way of improving things for you then. Can you post your Hubs 'Help Desk' page - obscuring your username, and the result of the 'Advance Diagnostic' from https://speedtest.btwholesale.com/ please.

Your work PC using a VPN will always be slower than a direct connection.

[#8]

I am not sure what you mean by hub help desk page I attach what I think you mean? also on the advanced test  from btw it just hangs on TAP1 test. When I reset it I have to wait 10mins but then it does the same again

[#9]

BT Test attached but no advanced info

[#10]

The 'Help' page you have posted gives most of the data i need, but isn't quite what I expected - see the screenshot below for the right one.

The speedtest makes me think you have an underlying problem, though - it is extremely low for your DSL connection rate.

[#11]

More from the hub

[#12]

got the advanced diagnostic now

[#13]

Thanks for the Hub data - If I were you, I'd be wondering why, when the data rate on there is 66mB/s, I was only getting 34 on a speed test. Try reporting a broadband fault via: https://www.plus.net/help/report-a-problem/broadband/ , and also if possible do a speed test via an Ethernet connection.

[#14]

---

@Wrootbill wrote:

got the advanced diagnostic now

---

Interesting - that is reporting a much better d/l speed.

[#15]

Yes and nothing has changed, it's all over the place speed wise. I will do as you suggest. Thanks.