Fiber Speeds dropped.
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- Re: Fiber Speeds dropped.
Fiber Speeds dropped.
19-03-2014 10:32 AM
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Estimated line speed:
There's no speed estimate currently held on your account. (its always said this for some reason)
Current line speed:
38.6 Mb
Ive not changed anything apart from updating my modems firmware. the Openreach box and router is upstairs and connected via the master socket with a telephone extension cable that ive used for years, the enginner who installed my Fibre seemed to think it was ok.
any suggestions?
Re: Fiber Speeds dropped.
19-03-2014 10:38 AM
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Also are speedtests being run on wireless or wired?
Re: Fiber Speeds dropped.
19-03-2014 10:47 AM
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Speed tests are being done on wired.
Re: Fiber Speeds dropped.
19-03-2014 10:47 AM
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Re: Fiber Speeds dropped.
19-03-2014 10:57 AM
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I've checked your line and can see that your Modem is connected to the Cabinet at full 80/20 speeds.
To rule out the router being the cause of the issue, would you be able to try a PPPoE connection please?
http://community.plus.net/library/broadband/fibre-help-how-to-set-up-a-pppoe-dialler-in-vistawindows...
Re: Fiber Speeds dropped.
19-03-2014 11:07 AM
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Re: Fiber Speeds dropped.
19-03-2014 11:10 AM
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Could you raise a fault at http://faults.plus.net and our Faults Team will investigate this further for you.
Re: Fiber Speeds dropped.
19-03-2014 11:18 AM
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Thankyou.
Re: Fiber Speeds dropped.
19-03-2014 11:26 AM
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Re: Fiber Speeds dropped.
19-03-2014 11:28 AM
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