Engineer no show
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- Re: Engineer no show
Engineer no show
03-12-2012 2:59 PM
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Given that the last date was 'arranged' and I've taken time off work and I've been waiting around the house for the last 6 hours how I am to have any confidence that somebody will actually turn up?
Also due to childcare arrangements if an engineer does turn up with the next few days depending on when they arrive they may find themselves being asked to leave my house for an hour at a time as I go and collect children from school which I'm sure will go down well.
Add to this my broadband from my previous supplier is due to expire on the 7th.
Not the best start to my contract plusnet.
Re: Engineer no show
03-12-2012 4:21 PM
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I'm really sorry for how things have started off there. I can assure you we will be in touch to arrange an appointment that's convenient for yourself, and will make sure to feed back where we can.
From checking the ticket it looks like this was a system error rather than an appointment not being kept so we'll make sure to investigate what happened there as well.
Our provisioning team do have this in hand for you, I'll check on things for you tomorrow and make sure they're moving on and as I say we'll be in touch to arrange an engineer appointment very soon.
Re: Engineer no show
03-12-2012 10:49 PM
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Unfortunately I have to wait until the morning to contact the order update people as this does not help me. So far its been up to me to do the running on this as the only replies I've had are by text or email, neither are usefull when I have to keep explaining to different people that I need this service before the 7th.
Re: Engineer no show
04-12-2012 9:38 AM
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I was with aol for 10 years and had 2 line faults in that time which were both sorted out that day, all I can do now is 'write a letter' and hope someone reads it and responds. Award winning , I don't think so.
Re: Engineer no show
04-12-2012 9:43 AM
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jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
Re: Engineer no show
04-12-2012 10:11 AM
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I wonder who's paying who for this 'service'.
Re: Engineer no show
04-12-2012 10:37 AM
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Once Plusnet have used the MAC it should not need a new one.
jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
Re: Engineer no show
04-12-2012 10:56 AM
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Thanks for your help, its been the only help I've had all morning about this.
Re: Engineer no show
04-12-2012 11:02 AM
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I'd suggest contacting AOL to confirm that they haven't raised an order to terminate your service and that it will only cease when your new supplier takes over.
jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
Re: Engineer no show
04-12-2012 11:16 AM
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I really appreciate your help.
Re: Engineer no show
04-12-2012 11:32 AM
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If you HAVE used the code and it's been entered by your new ISP into BT's systems it's out of both old and new ISP's hands to a large extent.
Re: Engineer no show
04-12-2012 12:26 PM
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Re: Engineer no show
04-12-2012 12:28 PM
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I've just checked as per the PM you sent me and can see that an order has been raised for an appointment on 12/12 between 8AM and 1PM, this should mean that the service should remain active with the current ISP until then but please be aware that aspect of the migration is not under our control.
Re: Engineer no show
04-12-2012 12:31 PM
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Re: Engineer no show
04-12-2012 12:36 PM
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I was inferring that if the connection does terminate prior to our part of the migration (i.e activating your new service with us) that would be down to AOL.
They shouldn't do that but you may want to check with them and ask them to make sure nothing happens to your current service until ours becomes active.
Adam
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