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Engineer came today, when can i expect broadband?

Rhysj91
Newbie
Posts: 2
Registered: 21-08-2017

Engineer came today, when can i expect broadband?

So the engineer came today to fiddle with the phone socket (bearing in mind i signed up on 25th july and thats when first payment was made)

I wasnt there but girlfriend was in, engineer said it should all be working now, but theres still no broadband? When can i expect it to start?
2 REPLIES
Plusnet Help Team
Plusnet Help Team
Posts: 4,553
Thanks: 250
Fixes: 111
Registered: 01-01-2012

Re: Engineer came today, when can i expect broadband?

We had to get your phone line up and running before we could place your broadband order.

Unfortunately it appears there's a records issue which is preventing us from placing your order.

We've raised this with our suppliers and we'll update you as soon as we know more.

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
Rhysj91
Newbie
Posts: 2
Registered: 21-08-2017

Re: Engineer came today, when can i expect broadband?

So how long is this going to take bearing in mind the first payment was taken on 25th july, almost 4 weeks ago