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ERROR 1 : Broadband Not Connected

beachedwhale
Newbie
Posts: 6
Registered: 16-06-2014

ERROR 1 : Broadband Not Connected

I have had an issue since the storm...now unsure if related or purely coincidental.
I have added the error message I get when I try connect on Phone or Laptop. As you can see from the screenshot I am connected to the Wifi...it lets me connect and I can see in order to connect. When I open up the phone it has the IP, Subnet, Router, DNS, etc
But trying to access any webpages I get that error.
I have tried with the TH582n Router, and also with my ASUS N66U router - both displaying similar errors. I have rebooted, unplugged, changed wires, but nothing,
I have an outstanding support ticket but no one has got back to me yet, and my 3G on my phone is going through the roof!!!
This is the connection socket from Wall to Open Reach
http://phil.lavin.me.uk/wp-content/uploads/2012/02/fttc-faceplate.jpg
Any help appreciated
Regards,
2 REPLIES
beachedwhale
Newbie
Posts: 6
Registered: 16-06-2014

Re: ERROR 1 : Broadband Not Connected

Very kind to recieve a call.
Seems to be an issue with the exchange (likely related to the storm). So fingers crossed can be addressed and fixed soon. Estimated for Friday Afternoon.
Will leave this open in case anyone having the same issue - will be an issue in exchange and Openreach will need to address.
Regards,
Plusnet Help Team
Plusnet Help Team
Posts: 13,479
Thanks: 246
Fixes: 68
Registered: 27-04-2007

Re: ERROR 1 : Broadband Not Connected

Hi there,
Glad to see Linn picked this up via Twitter and gave you a call.
Happy to see things are on their way to being sorted too.
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team