cancel
Showing results for 
Search instead for 
Did you mean: 

Downstream speed halved - profile changed?

beardyone
Hooked
Posts: 8
Registered: ‎21-01-2016

Downstream speed halved - profile changed?

Hi all, 

*Edit - cropped pic in attachment

My router dropped out yesterday evening for around 15 minutes (has happened 3-4 times this month) but it has now re-synched at half my usual downstream speed. 

 

Could somebody take a look for me please if possible. Thank you in advance

 

 

 

 

1 REPLY 1
adamwalker
Plusnet Help Team
Plusnet Help Team
Posts: 15,643
Thanks: 574
Fixes: 159
Registered: ‎27-04-2007

Re: Downstream speed halved - profile changed?

Hi there @beardyone and sorry about the connection problems, 

 

I've just been looking into this and whereas the line hasn't been banded DLM has reduced your speeds due to frequent disconnections so we'll need to get that resolved to get things back up to speed. 

 

Could you try following the checks here as your next step? https://www.plus.net/help/broadband/connection-troubleshooting/

 

Please let me know how you get on and I'll keep following things up with you. 

 

If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team