cancel
Showing results for 
Search instead for 
Did you mean: 

How to order a new router?

zeetha
Newbie
Posts: 2
Thanks: 1
Registered: ‎21-06-2022

How to order a new router?

Hi,

 

My elderly mother is having problems with her plusnet internet connection.  Plusnet have done tests on the line and say its fine so we think it must be the router as the lights are flashing and shes tried unplugging and plugging in the cables again, and shes had the router for a few years.  How can we order a new router from Plusnet for her?  I've logged into her account and looked around but can't see a way of doing it.  She doesn't hear very well so isn't able to call which is what the help by text message suggested.

 

Is there a way to order from her account online so I can do it for her?

 

Thanks!

 

Caroline

5 REPLIES 5
Gel
Aspiring Champion
Posts: 2,343
Thanks: 300
Fixes: 29
Registered: ‎02-08-2007

Re: How to order a new router?

Mustrum
Community Veteran
Posts: 3,612
Thanks: 1,091
Fixes: 77
Registered: ‎13-08-2015

Re: How to order a new router?

@Gel  Openreach used to do modems, they do not do Modem/Routers, I suspect you mean a BT Homehub 6.

Gandalf
Community Gaffer
Community Gaffer
Posts: 26,599
Thanks: 10,349
Fixes: 1,603
Registered: ‎21-04-2017

Re: How to order a new router?

Hi Caroline,

I'm really sorry to see your mother's having a lot of connection issues.

If you can drop me a private message with her username, I'll be happy to help. 

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet
zeetha
Newbie
Posts: 2
Thanks: 1
Registered: ‎21-06-2022

Re: How to order a new router?

Thanks everyone.  In the end, my mum spoke to someone on the phone who was very patient with her not being able to hear them well and they were able to sort her out so shes connected again!

Gandalf
Community Gaffer
Community Gaffer
Posts: 26,599
Thanks: 10,349
Fixes: 1,603
Registered: ‎21-04-2017

Re: How to order a new router?

Glad to see that!

No problem, let me know if there's anything else you or your mum need help with. 

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet