Disconnects - Help Please

[#1]

No problem! Are you still having issues or all good now?

Having a quick look at your connection, I can see it's been up for 5 days straight. 

[#2]

Yeah

Thank you

It seems okay for now

Really appreciate Plusnet service

[#3]

Awesome! No worries at all, happy to help.

Let me know if there's anything else you'd need help with 

[#4]

Now you mention it

Not that it's a massive issue

But the speeds I get are under 50 down

My Cab is less than 100m away

Here I think

Cabinet P1

FTTC Available from 19th March 2016

Phase BDUK HIE 14a

377

Huawei

PA30 8AB

Router info

SNR Margin	8.6 dB	4.5 dB
Line Attenuation	10.4 dB	20.5 dB

[#5]

Testing your line's not showing any issues but I can see your speed is below the estimated speed range for your line which our suppliers make out to be between 59mbps to 80mbps. I'll be happy to arrange an engineer visit to take a closer look.

If you're okay with this, when could you be available?

The engineers work weekday timeslots and occasionally Saturday's of 8am to 1pm or 1pm to 6pm.

[#6]

I'm in on Monday next week

[#7]

Okay cool. I've arranged the engineer visit for Monday 24th October 8am to 1pm. There's a small chance it won't go ahead then due to industrial action (strikes) but I'll have a look tomorrow to check if the appointment's confirmed. 

[#8]

The engineer appointment's confirmed for 24/10/22 8am to 1pm

Let us know how it goes. 

[#9]

No one turned up

[#10]

Really sorry to hear this.  

Many engineers were on strike today so it's likely the engineers who were left couldn't get through all their work. 

Openreach should be contacting you within the next couple of days to rearrange the appointment. 

[#11]

Deleted

[#12]

An appointment went ahead yesterday 27th

The engineer tested the house first and found no issues. Said it must be at the cabinet.

Finally came back and said it must be my router.

So the house was OK

But suddenly it's the router. This I doubt. But I have two other new routers, a Draytek and a Billion

I will try them next week when I have some time free.

[#13]

---

@superuser wrote:

An appointment went ahead yesterday 27th

The engineer tested the house first and found no issues. Said it must be at the cabinet.

Finally came back and said it must be my router.

So the house was OK

But suddenly it's the router. This I doubt. But I have two other new routers, a Draytek and a Billion

I will try them next week when I have some time free.

---

Oh, yes. It's apparently 20% down on what it should be

[#14]

Hey @superuser,

Thanks for getting back in touch. Please let us know how the connection performs with one of the alternate routers set up and we'll be happy to review this with you further. To set up the other routers you'll need to enter the right authentication settings - if you need a hand with this, just drop us another message and we'll be happy to help

[#15]

Current router

Asus DSL-AC68U

 DOWNLOAD Mbps

49.38

 UPLOAD Mbps

11.88

It will be next week before I can swap them