Disconnections
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Disconnections
31-08-2014 11:23 PM
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Re: Disconnections
01-09-2014 12:14 AM
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Only use the master sockets test socket
Check your landline for noise, dial 17070 option 2, any hissing cracking is bad so report a phone fault
Also for your phone line, check if an incoming call is disconnecting your router, dial 17070 option 1
Change filter/router cable and ideally try another router if you can
If you still get problems report a fault
Re: Disconnections
01-09-2014 6:34 AM
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If you haven't moved since November 2012, looking at some stats you posted then, you should be running at pretty much full speed and be capable of having a fully non-Interleaved line. You are some way short of that.
So if that's the case, then you've possibly got an issue with your internal wiring (bell wire) or maybe using a (or some) iffy filter(s).
Do all your Microfilters look similar to this?
Checking at the Test Socket with another filter (& no phone connected) as Gus has mentioned, will indicate if that's the case if you post some stats when connected to the Test socket. However, checking you have no noise on the line is the first step.
Re: Disconnections
01-09-2014 1:28 PM
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Thanks!
Re: Disconnections
01-09-2014 1:34 PM
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Link Information
Uptime: 0 days, 0:42:11
DSL Type: G.992.5 annex A
Bandwidth (Up/Down) [kbps/kbps]: 1,080 / 20,207
Data Transferred (Sent/Received) [kB/kB]: 0.00 / 2.00
Output Power (Up/Down) [dBm]: 12.0 / 21.0
Line Attenuation (Up/Down) [dB]: 6.0 / 14.0
SN Margin (Up/Down) [dB]: 6.0 / 3.5
Vendor ID (Local/Remote): TMMB / TSTC
Loss of Framing (Local/Remote): 0 / 0
Loss of Signal (Local/Remote): 0 / 0
,,
Loss of Power (Local/Remote): 0 / 0
Loss of Link (Remote): 0
Error Seconds (Local/Remote): 0 / 0
FEC Errors (Up/Down): 54 / 0
CRC Errors (Up/Down): 54 / 3
HEC Errors (Up/Down): 623,608 / 2
Re: Disconnections
01-09-2014 2:19 PM
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Re: Disconnections
01-09-2014 2:29 PM
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Depends on what you mean!
A router should be reasonably passive and simply report the line's stratus. However, some routers can be configured to tweak SNRM, which is alright on a good line, but a very bad idea on a poor line and thus impact the lines performance.
Further some routers calculate certain measures differently and thus the line stats are "wrong" when set against more recognised measurement methods. For example one poster today reports of his modem claiming the line attenuation to be 41dB whilst two other modems he has report 30dB. The line's synch speed is more in keeping with the latter figure.
Finally a failing router can have a marked impact on performance, especially one which does more error recovery than is necessary - for example I have seem TG routers go bananas reporting FEC events on a line and a nother router report very few.
So it depends - why do you ask?
Kevin
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
Re: Disconnections
01-09-2014 2:41 PM
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Re: Disconnections
01-09-2014 2:51 PM
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I think it would be good to try a Microfilter similar to this plugged into the test socket to see what the differences may be. This would rule out the Faceplate playing any role in this. Faceplates and Filters can fail.
I suggest that you do a change in daylight hours, login to the modem/router first and click Disconnect on the Internet PPP session, then wait a minute before powering down the modem/router. When you've done the change, take about 10 minutes off-line, then power up, log in and click Connect. Post up the new stats.
I'm guessing that's a TG585 you've got there, but don't know which version and how old, also whether it has the latest available firmware?
Re: Disconnections
01-09-2014 2:59 PM
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Remember this is based on reported attenuation and recall what I said above.
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
Re: Disconnections
01-09-2014 3:11 PM
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Re: Disconnections
01-09-2014 3:47 PM
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Link Information
Uptime: 0 days, 0:05:48
DSL Type: G.992.5 annex A
Bandwidth (Up/Down) [kbps/kbps]: 1,072 / 19,855
Data Transferred (Sent/Received) [kB/kB]: 0.00 / 1.00
Output Power (Up/Down) [dBm]: 12.0 / 21.0
Line Attenuation (Up/Down) [dB]: 6.0 / 14.0
SN Margin (Up/Down) [dB]: 5.5 / 3.0
Vendor ID (Local/Remote): TMMB / TSTC
Loss of Framing (Local/Remote): 0 / 0
Loss of Signal (Local/Remote): 0 / 0
Loss of Power (Local/Remote): 0 / 0
Loss of Link (Remote): 0
Error Seconds (Local/Remote): 0 / 0
FEC Errors (Up/Down): 4 / 0
CRC Errors (Up/Down): 4 / 2
HEC Errors (Up/Down): 623,811 / 2
Re: Disconnections
01-09-2014 4:10 PM
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Re: Disconnections
01-09-2014 4:25 PM
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It looks certain that the error counters were cleared. However the US HEC count is massive, the second one slightly higher than the first in 5mins compared to 42 mins.
I smell coloured raw herrings! Does my memory serve me right that the v7 of these modems had some error management issues?
Kevin
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
Re: Disconnections
01-09-2014 4:31 PM
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