Disconnections and really slow speeds

[#1]

It's very unlikely that this will take anywhere near 2 months to resolve. I appreciate it's been going on for two weeks, but we're at the point of passing this to BT Wholesale's specialist faults teams, who should be able to get this sorted for you quickly.

[#2]

Just had it confirmed. 
PlusNet will waive the fee - it was going to cost them more than £40 to chase the fault.
This has been a completed disaster from start to finish.  If I delayed my payment to PlusNet by 3 weeks then told them I don't know when I am going to pay you, would they be so understanding?

[#3]

PlusNet faults guy promised to get back to me last Wednesday and again on Friday but I didn't get a call.
My fault ticket was updated today to say the fault is still with BT. 
Oh well my account is going to be closed on the 19th June.

[#4]

Why do PlusNet say they are going to update you on a particular day and then don't?  It really doesn't lead to happy customers.
I have now disconnected my router and bought a router that accepts a USB 3g. It's more expensive but it has been up and running for over 48 hours and hasn't dropped once.  Thats more stable than PlusNet and it's over twice the speed.
PlusNet have been a complete waste of time and money and there is no way their customer service could win them an awards in my book.

[#5]

Still no update from BT or Plusnet....  whats going on guys?

[#6]

Would you believe, it the World Cup and Weekend

[#7]

Thanks for the helpful comment pierre_pierre 
The World cup & the weekend shouldn't stop everybody from working - if that was the case perhaps plusnet shouldn't charge for internet access over the weekends.
Anyway they have had 3 working days and Saturday and still nothing.  Going into the 4th and final week.

[#8]

Hi Lee,
I can see from the ticket that we did update you on Saturday morning (12th), however you replied that morning asking us not to bother as you've already set the account to cancel.
Do you still want us to chase the fault for you? We're happy to, but it's not clear if you'd like us to carry on or not I'm afraid.

[#9]

Matt,
My point was that I was promised an update last Wednesday and again on Friday but nothing happened until Saturday, then I posted my comment about not bothering as I had totally given up.  Even the "update" on Saturday was that nothing had happened.  PlusNet have FAILED to deliver yet again.   
I can confirm that I leaving PlusNet - in fact my router is already unplugged.  I have closed the ticket, done the customer survey, etc so please do not waste your time looking at the fault.
Lee