Disconnection and drop in speeds
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Disconnection and drop in speeds
10-06-2014 7:17 AM
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After more than 12 months of fault free service since I joined, I noticed today that my downstream speed has dropped by more than 10mb and my upstream by approx 5mb.
Can you please look into this for me?
Regards,
Oli
EDIT: My upload speed is back after a modem restart but my download speed still remains dropped.
The online profile shows my dl speed as 69.x whereas before it was 77.x
Re: Disconnection and drop in speeds
10-06-2014 9:35 AM
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I'm sorry to hear that your speeds have dropped ever so slightly. I've taken a look at your line (stats attached to this post) and can see that your line has errored quite a lot which has forced the connection drop a couple of times.
<img src="http://community.plus.net/visualradius/generated/image14023892104397.png"/>
You can see that I've highlighted the number of 'Retrains' which shows the connection as had to restart due to excessive errors on the line. I would give the line around 9-10 days for DLM to pick things back up, assuming that your line remains error free.
Re: Disconnection and drop in speeds
10-06-2014 9:43 AM
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Can you please tell me on what date / time did the errors occur?
Regards,
Oli
Re: Disconnection and drop in speeds
10-06-2014 9:47 AM
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Re: Disconnection and drop in speeds
06-09-2014 9:16 AM
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I have been having some disconnections in the past and I have nailed it down to either a faulty modem psu or the power socket on the wall.
The power socket is located behind the sofa and with the slightest movement it caused the modem to switch off. This caused the speeds to drop by 10mb and it used to usually recover within a week.
But this time the speed has not recovered and yesterday there were 2 disconnections even when there were nobody in the house. And this has caused the speeds to drop even further.
Can you please reset my profile?
Regards,
Oli
Re: Disconnection and drop in speeds
06-09-2014 9:19 AM
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More specifically with as you on fibre the only way to have a reset is with an engineer visit which is most unlikely to be agreed
Topic merged with your earlier thread for continuity
Re: Disconnection and drop in speeds
06-09-2014 7:41 PM
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jim:quote
Re: Disconnection and drop in speeds
06-09-2014 7:52 PM
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Re: Disconnection and drop in speeds
07-09-2014 7:06 PM
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If my speed doesn't get resolved I am off to VM atleast with their throttling the speeds are still faster than BT.
Re: Disconnection and drop in speeds
08-09-2014 10:33 PM
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Current line speed:
36.8 Mb
EDIT:
Is my profile set to the 40mbps speed?
Download speedachieved during the test was - 36.15 Mbps
For your connection, the acceptable range of speedsis 60 Mbps-36.98 Mbps .
Additional Information:
IP Profile for your line is - 36.98 Mbps
Upload speed achieved during the test was - 9.59Mbps
Additional Information:
Upstream Rate IP profile on your line is - 20 Mbps
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