cancel
Showing results for 
Search instead for 
Did you mean: 

Disconnection Alert

stuartp
Grafter
Posts: 54
Registered: ‎06-08-2007

Re: Disconnection Alert

Lost ability to do DNS lookups this morning about 0745. Only thing that worked was Skype  Sad
Rebooted router after 20 mins off - still same.
Put Google's Public DNS settings in my router and rebooted again and everything now working  Smiley
Were there/ are there any PN DNS issues this morning?Huh
Stuart
Chris
Legend
Posts: 17,724
Thanks: 600
Fixes: 169
Registered: ‎05-04-2007

Re: Disconnection Alert

@nozzer
That looks like 3 of the PCL gateways which suggests that some of the work last night has had a graphing impact rather than dropped the users. We're taking a look now.
Former Plusnet Staff member. Posts after 31st Jan 2020 are not on behalf of Plusnet.
Chris
Legend
Posts: 17,724
Thanks: 600
Fixes: 169
Registered: ‎05-04-2007

Re: Disconnection Alert

Quote from: stuartp
Were there/ are there any PN DNS issues this morning?Huh

This piece of work may have caused some DNS issues, anyone still seeing them?
Former Plusnet Staff member. Posts after 31st Jan 2020 are not on behalf of Plusnet.
Oldjim
Resting Legend
Posts: 38,460
Thanks: 787
Fixes: 63
Registered: ‎15-06-2007

Re: Disconnection Alert

Quote from: pierre_pierre
looks PCL ag01, ag02, ag03  went down about 7 this morning, knocked me off, I am now on PTN ag01
This wasn't a graphing impact
nozzer
Hero
Posts: 3,298
Thanks: 676
Fixes: 3
Registered: ‎04-08-2009

Re: Disconnection Alert

Quote from: Chris
Quote from: stuartp
Were there/ are there any PN DNS issues this morning?Huh

This piece of work may have caused some DNS issues, anyone still seeing them?

Not now I've changed gateways, but very bad before that.
Edit: Actually I'm using OpenDNS but browsing was extremely patchy before a gateway change, so probably not DNS related.
Anonymous
Not applicable

Re: Disconnection Alert

Looks like it did happen, eventually

But fortunately not to myself, this time


You are currently connected to the gateway known as ptn-ag04.
This is located in Telehouse North.

jelv
Seasoned Hero
Posts: 26,786
Thanks: 971
Fixes: 10
Registered: ‎10-04-2007

Re: Disconnection Alert

The fact that it abruptly rose again points to it being the graphing - i.e. it wasn't getting the data from the gateways. If it's dropped connections it climbs on a gradient as peoples connections are re-established.
Edit: I'm on pcl-ag02 and have had a continuous connection of 127 hours.
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£14.40/month)
Mobile: iD mobile (£4/month)
Anonymous
Not applicable

Re: Disconnection Alert

But..
"These graphs are updated automatically every 30 minutes"
Would explain the sudden drop & rise.
Which may have occurred more slowly over 30 minutes ?
jelv
Seasoned Hero
Posts: 26,786
Thanks: 971
Fixes: 10
Registered: ‎10-04-2007

Re: Disconnection Alert

This is what the crash looked like on 30th March.
Also Faraday feeds in to more than just those gateways.
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£14.40/month)
Mobile: iD mobile (£4/month)
nozzer
Hero
Posts: 3,298
Thanks: 676
Fixes: 3
Registered: ‎04-08-2009

Re: Disconnection Alert

Latest...  looks very strange to me.
Chris
Legend
Posts: 17,724
Thanks: 600
Fixes: 169
Registered: ‎05-04-2007

Re: Disconnection Alert

All of our other graphing isn't showing users being dropped, the graph that has been linked a few times in this thread is affected by some graphing errors this morning following the maintenance. That's why it's spiking up and down, if users were dropped and then coming back online you'd see a gradual uplift, not a sudden increase.
Former Plusnet Staff member. Posts after 31st Jan 2020 are not on behalf of Plusnet.
nozzer
Hero
Posts: 3,298
Thanks: 676
Fixes: 3
Registered: ‎04-08-2009

Re: Disconnection Alert

Same again tomorrow morning?Huh
03/04/2012 @ 14:02
When's this work happening?
Early tomorrow morning, 4th April.
What does it affect?
Broadband connectivity.
How long will it take?
About 4 hours.
What does the work involve?
We've received notification from our suppliers about emergency maintenance at London Faraday to address a potential service impacting issue. We have also received notification of planned maintenance taking place at Manchester Dial House and Preston.
Am I likely to notice the work?
Yes, the work at Faraday is likely to disconnect a significant number of our broadband customers for up to ten minutes between 2.00am and 6.00am. We do not expect any significant impact from the work at Manchester Dial House or Preston. Please note that the work at Faraday is likely to affect customers nationwide.
Is there anything else I need to know?
Any customers having problems connecting once the maintenance is complete are advised to log into their router interface and click connect.
Kind Regards
Bob Pullen
Customer Support
Anonymous
Not applicable

Re: Disconnection Alert

The work at Faraday is likely to disconnect a significant number of our broadband customers for up to ten minutes between 2.00am and 6.00am.
No problem, if true.
ejs
Aspiring Hero
Posts: 5,442
Thanks: 631
Fixes: 25
Registered: ‎10-06-2010

Re: Disconnection Alert

Another period of work at Faraday scheduled for tonight according to the latest plusnet service status.
missisbeki
Grafter
Posts: 39
Registered: ‎29-01-2009

Re: Disconnection Alert

Quote from: PlusComUK
up to ten minutes between 2.00am and 6.00am.
No problem, if true.
Mine went down a little after 12 and not back up yet. Really annoyed as I had just hit submit on a job I'm doing as working from home. Had the same problem Friday and actually missed my deadline resulting in me not getting paid! I've lost my work from tonight now too. Is there anyway of being notified about the disconnections so I can avoid losing work? Thanks