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Disconnection Alert

Community Veteran
Posts: 14,439
Thanks: 728
Fixes: 12
Registered: ‎01-08-2007

Disconnection Alert

Just got this from the PN update email - from 11pm you might find your internet is dead until 7am:
Quote
Service: Broadband
Posted: Mon, Apr 02 2012 at 22:09:28
Subject: Emergency Maintenance - Faraday - 2nd/3rd April 11.00pm-7.00am
When's this work happening?
From 11pm tonight through to 7am tomorrow.
What does it affect?
Broadband connectivity.
How long will it take?
Up to seven hours.
What does the work involve?
Our suppliers have informed us of some emergency maintenance work to resolve the recent issues seen on the Faraday section of the network.
Am I likely to notice the work?
Yes, it's likely that a substantial portion of our customer base will be disconnected from the Internet during this maintenance. Should this happed our network will also be unbalanced and therefore you could see slower than normal speeds.
Is there anything else I need to know?
Any customers having problems connecting once the maintenance is complete are advised to log into their router interface and force a reconnect.
Kind Regards,
Chris Parr
Customer Support
I need a new signature... i'm bored of the old one!
45 REPLIES
Community Veteran
Posts: 3,190
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Registered: ‎31-07-2007

Re: Disconnection Alert

30mins into a film at the moment, wonder if I will see the end.  As to the notice, would have been nice to get told which dial codes are affected or if all
Unvalued customer since 2001 funding cheap internet for others / DSL/Fibre house move 24 month regrade from 8th May 2017
Community Veteran
Posts: 38,460
Thanks: 1,031
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Registered: ‎15-06-2007

Re: Disconnection Alert

Now some people are organised (and a lot smaller I believe)
http://status.zensupport.co.uk/active/5/2577
Quote
Broadband (xDSL)
The following new Broadband (xDSL) incident has been identified. Further information is detailed below.
WBMC Emergency Maintenance(New)
Outage - Emergency maintenance
Start: Mon, 02/04/2012 23:00
End: Tue, 03/04/2012 07:00
BT have informed us of emergency maintenance tonight on the WBMC Faraday node to fully resolve the issues which have occurred over the last few weeks.
To help minimise disruption to our customers Zen engineers will be moving all WBMC users connected to this node to our spare capacity in Stepney Green. Some users may notice a brief outage while their PPP session re-establishes.
After the BT maintenance work is complete Zen engineers will be carrying out load balancing to move users back to Faraday. Some users may notice a brief outage while their PPP session re-establishes.
Zen regret any inconvenience this may cause.
pierre_pierre
Grafter
Posts: 19,757
Registered: ‎30-07-2007

Re: Disconnection Alert

you didnt print the little bit at the bottom
Quote
Posted: Mon, 02/04/2012 17:50 by Andrew Potter

and our
Posted on: Monday 2 April 2012, 22:09
Community Veteran
Posts: 14,439
Thanks: 728
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Registered: ‎01-08-2007

Re: Disconnection Alert

Quote from: Oldjim
Now some people are organised (and a lot smaller I believe)
http://status.zensupport.co.uk/active/5/2577
Quote
To help minimise disruption to our customers Zen engineers will be moving all WBMC users connected to this node to our spare capacity in Stepney Green. Some users may notice a brief outage while their PPP session re-establishes.


Wow! Thats actually very forward thinking.
Why can't PN do that?
I need a new signature... i'm bored of the old one!
Moderator
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Registered: ‎14-04-2007

Re: Disconnection Alert

8 minutes into the maintenance period and no problems here so f................

Customer and Forum Moderator. Windows 10 Firefox 64.0 (64-bit)

Community Veteran
Posts: 38,460
Thanks: 1,031
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Registered: ‎15-06-2007

Re: Disconnection Alert

Quote from: pierre_pierre
you didnt print the little bit at the bottom
That's because I didn't notice it as the font was very faint and I have moved this to Broadband for better visibility
gibbo72
Dabbler
Posts: 12
Registered: ‎28-11-2007

Re: Disconnection Alert

Anyone know if the 'Faraday' issue... maybe its a cage... is causing me issues that, for example, I am getting the BT holding page when I try to access the BBC webpage.
tracert looks like ....
  1    <1 ms    1 ms    <1 ms  192.168.1.1
  2    22 ms    16 ms    15 ms  lo0-central3.pcl-ag06.plus.net [195.166.130.48]
  3    15 ms    14 ms    14 ms  gi7-7-631.pcl-gw01.plus.net [84.93.254.145]
  4    14 ms    14 ms    17 ms  ae3.pcl-cr01.plus.net [195.166.129.40]
  5    16 ms    14 ms    15 ms  ae1.ptw-cr01.plus.net [195.166.129.0]
  6    14 ms    14 ms    14 ms  te9-4.ptn-gw01.plus.net [195.166.129.33]
  7    14 ms    14 ms    14 ms  195.99.126.144
  8    25 ms    22 ms    23 ms  core2-te0-0-0-10.ilford.ukcore.bt.net [109.159.2
54.133]
  9    14 ms    16 ms    14 ms  mspaccess1-gig6-0-0.ilford.fixed.bt.net [194.74.
16.104]
10    *        *        *    Request timed out.
11    *        *        *    Request timed out.
12    *        *        *    Request timed out.
13    *        *    213.121.157.42  reports: Destination net unreachable.
Infinity
Seasoned Pro
Posts: 6,188
Thanks: 272
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Registered: ‎19-06-2011

Re: Disconnection Alert

Tuesday 00:40am, I'm OK this time, I was one of the unlucky ones a few days ago.
Note GMT on results

BBC iPlayer

02:20am, still good for me

http://usertools.plus.net/@gateway/
Which gateway
You are currently connected to the gateway known as ptn-ag04.
This is located in Telehouse North.
Myself and 39,000 others on this gateway at the moment.

466,530 user online at the moment !!
Community Veteran
Posts: 26,746
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Registered: ‎10-04-2007

Re: Disconnection Alert

Looking at http://www.plus.net/support/service/network_performance/broadband_bandwidth_usage.shtml#customerNumb... it doesn't appear it's gone down yet. If and when it does there will be a sharp drop.
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£13/month)
Mobile: iD mobile (£4/month)
Community Veteran
Posts: 26,746
Thanks: 959
Fixes: 10
Registered: ‎10-04-2007

Re: Disconnection Alert

gibbo72: An explanation of what Faraday is: http://www.kitz.co.uk/adsl/21cn.htm
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£13/month)
Mobile: iD mobile (£4/month)
Infinity
Seasoned Pro
Posts: 6,188
Thanks: 272
Fixes: 3
Registered: ‎19-06-2011

Re: Disconnection Alert

Did the disconnection  occur ?
pierre_pierre
Grafter
Posts: 19,757
Registered: ‎30-07-2007

Re: Disconnection Alert

looks PCL ag01, ag02, ag03  went down about 7 this morning, knocked me off, I am now on PTN ag01
Community Gaffer
Community Gaffer
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Registered: ‎05-04-2007

Re: Disconnection Alert

The post was a precaution, we didn't have the same notification that Zen appeared to receive but made the decision to post due to recent issues on Faraday. It's worth noting that there is work happening on Faraday on the 5th April.
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
Community Veteran
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Re: Disconnection Alert

So what's happened here then?Huh