Destination Unreachable Code: Communication Administratively Prohibited - HELP
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Re: Destination Unreachable Code: Communication Administratively Prohibited - HELP
24-10-2014 6:33 PM
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Re: Destination Unreachable Code: Communication Administratively Prohibited - HELP
24-10-2014 9:11 PM
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message from them says the following
I have located the root cause of the speed issues you are faced with at home to be linked with an incorrectly placed provisioning order at your local exchange (between ourselves and our suppliers)
The order in question should have been for an 'upto 8meg' service (the maximum possible at your exchange) but instead was placed on a product called the 'Office 1000'.
This is a very old product that was used back in the 1990's when broadband was evolving from 500kbps services to 1000kbps.
Thanks to [mremoved] who got back to me.
jim:csa
Re: Destination Unreachable Code: Communication Administratively Prohibited - HELP
25-10-2014 9:59 AM
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Can you please post...
Current modem stats
BT Whokesale speed test -further diagnostics
Current speed from PN portal
Current TBB BQM - the last one was horrid, looked like exchange congestion or a splitter card problem as per http://community.plus.net/forum/index.php/topic,128603.msg1162375.html#msg1162375
Kevin
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
Re: Destination Unreachable Code: Communication Administratively Prohibited - HELP
25-10-2014 11:12 AM
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deejayburnout, previously as we never saw a BTw Performance test so if you can run one, (ignore the red preamble except make sure no other programs are using the Internet) and at the end of the first run, click the Further Diagnostics button, enter just your Phone number and Run the Further Diagnostics Test. Do a Copy and Paste of the results and post (no need to grab an image).
I don't know if the order correcting your provisioning has completed, obviously the test and profile results will show that.
Re: Destination Unreachable Code: Communication Administratively Prohibited - HELP
25-10-2014 5:27 PM
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thanks for all the pointer and here is what stats i can get for you
Router Stats
Link Information
Uptime: 1 day, 10:56:16
DSL Type: ITU-T G.992.1
Bandwidth (Up/Down) [kbps/kbps]: 448 / 8,096
Data Transferred (Sent/Received) [GB/GB]: 5.25 / 28.11
Output Power (Up/Down) [dBm]: 12.1 / 19.8
Line Attenuation (Up/Down) [dB]: 10.5 / 18.5
SN Margin (Up/Down) [dB]: 29.0 / 8.7
System Vendor ID (Local/Remote): TMMB / ----
Chipset Vendor ID (Local/Remote): BDCM / IFTN
Loss of Framing (Local/Remote): 0 / -
Loss of Signal (Local/Remote): 0 / -
Loss of Power (Local/Remote): 0 / -
Loss of Link (Remote): -
Error Seconds (Local/Remote): 0 / -
FEC Errors (Up/Down): 3 / 124
CRC Errors (Up/Down): 0 / 0
HEC Errors (Up/Down): - / 0
BTW results
First Page
Download speed 6.47 mbps
Upload speed 0.37 mbps
Ping Latency 54ms
Further Diagnostics
1. Best Effort Test:
Download Speed : 6.47 Mbps
Your speed test has completed and the results are shown above, however during the test an error occurred while trying to retrieve additional details regarding your service. As a result we are unable to determine if the speed you received during the test is acceptable for your service. Please re-run the test if you require this additional information.
My Live TBB graph
No idea how to get the plusnet portal.
Re: Destination Unreachable Code: Communication Administratively Prohibited - HELP
25-10-2014 5:38 PM
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As you seem to live pretty damned close to the exchange and those errors are very low, I'd ask for Interleaving to be turned off when CRT are here Monday.
Re: Destination Unreachable Code: Communication Administratively Prohibited - HELP
25-10-2014 11:27 PM
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Isn't interleaving mean to keep a stable and quality connection. Wouldn't that make my connection worse?
Herr is my stats from Plusnet
Telephone number:
Phone exchange:
KINGLASSIE
Estimated line speed:
8Mb (Download speed could vary depending on line conditions. Estimates are the maximum speeds that your phone line can support. These speeds are dependent on the package you choose.) - Checked on 2014-10-24 16:34:09
Current line speed:
7 Mb
Re: Destination Unreachable Code: Communication Administratively Prohibited - HELP
26-10-2014 12:54 AM
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You can always have it turned on again in the unlikely event of it making things worse.
Re: Destination Unreachable Code: Communication Administratively Prohibited - HELP
26-10-2014 2:11 AM
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Sign me up.
Thanks
Re: Destination Unreachable Code: Communication Administratively Prohibited - HELP
26-10-2014 8:28 PM
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Re: Destination Unreachable Code: Communication Administratively Prohibited - HELP
27-10-2014 1:39 PM
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I've placed the order for you now and we should hopefully see this come into effect within the next 4-24 hours. If you can let us know how you get on with this and we'll keep an eye on it.
Re: Destination Unreachable Code: Communication Administratively Prohibited - HELP
27-10-2014 2:46 PM
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Re: Destination Unreachable Code: Communication Administratively Prohibited - HELP
27-10-2014 5:15 PM
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Thanks for turning my interleaving off. Let's see how I get on. Is there anywaty to tell? Will I need to reboot my router?
@ Another one.
Will that be men or the exhange ?
Re: Destination Unreachable Code: Communication Administratively Prohibited - HELP
27-10-2014 5:51 PM
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But don't forget you will also need to cancel your current BQM and start another when it happens, as your IP address will change as I mentioned in reply #15
Is the "men at the exchange" a question related to fixing something? If there is regular congestion it may need to be flagged up, but the system normally does it automatically
Re: Destination Unreachable Code: Communication Administratively Prohibited - HELP
27-10-2014 6:06 PM
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is that me or the exchange.
stupid auto correct on phone.
is that congestion what i am doing, or is it the exchange as a whole?
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