DNS weirdness
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Broadband
- :
- Re: DNS weirdness
Re: DNS weirdness
14-07-2009 11:26 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
What's frustrating is that www.halifax.com doesn't resolve either and www.firstdirect.com times out when I try to do internet banking.
What's REALLY frustrating is that plusnet claims that everything is fine on the system status page.
Re: DNS weirdness
14-07-2009 11:39 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Quote from: Oldjim Open DNS doesn't work on it either now and It's not just you! http://www.go-ape.com looks down from here.
Hmm... weird.
Quote C:\Users\Liam>nslookup go-ape.com 208.67.222.222
Server: resolver1.opendns.com
Address: 208.67.222.222:53
Non-authoritative answer:
Name: go-ape.com
Address: 67.215.66.132
C:\Users\Liam>nslookup go-ape.com 208.67.222.220
Server: UnKnown
Address: 208.67.222.220:53
Non-authoritative answer:
Name: go-ape.com
Address: 67.215.66.132
I'll have to try it on my A&A line tomorrow.
Re: DNS weirdness
15-07-2009 12:05 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
http://downforeveryoneorjustme.com/www.go-ape.com/
jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
Re: DNS weirdness
15-07-2009 10:29 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
I found this thread - because I was having problems connecting to web sites and my email could not connect to plus net servers. This was some days ago - but the service status then said there were issues being attended to. When the status was changed to shown no issues I could not believe this was the case.
I have raised a ticket No; 29378606 yesterday at 8:48 PM but so far NO reply at all. (QOS ?)
Like many others here slow access to web sites and email timing out have become too common over the past few weeks.
As I do not have this issue with browsing via my works connection there MUST be an issue with Plus net connection to the rest of the web?
(tracert etc all show connection to plus net OK! but as usual plus net pages are slow to load)
I also note that the "Service Status" is stiil showing all green which is definately NOT what we customers are seeing!
Mick
Re: DNS weirdness
16-07-2009 10:25 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Has anybody got any ideas? Is it to do with the above DNS problems? I am using IE8.
Not an emergency but I would appreciate some help.
Re: DNS weirdness
16-07-2009 3:39 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Quite frankly, it's ridiculous that Plusnet are not admitting there's a problem and updating the 'Service Status' to reflect that. Come on Plusnet, pull your fingers out and sort it out! After all, it's us paying customers who pay your wages.
Re: DNS weirdness
16-07-2009 4:16 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: DNS weirdness
16-07-2009 4:30 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
We've seen a few reports of slowdowns over the last half hour or so.
We're currently investigating and Dave is currently on the phone to BT.
Re: DNS weirdness
16-07-2009 4:42 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Quote from: Azagoth OK, now it's started happening again today, this is after a few days of normality.
Quite frankly, it's ridiculous that Plusnet are not admitting there's a problem and updating the 'Service Status' to reflect that. Come on Plusnet, pull your fingers out and sort it out! After all, it's us paying customers who pay your wages.
I know we've been backing out some of the traffic management changes that were made this morning and I'm wondering if that's contributing to the problems you've seen this afternoon? Service Status does not acknowledge a problem for a number of reasons. Our technical support and faults team aren't reporting any major influx in reported problems and our monitoring and analysis does not suggest there are any issues. We've invested a *lot* of time looking into this and we were under the impression that the problem was fixed (that was certainly the consensus from a lot of other customers I'd asked about it). I was under the belief that the handful of problems being reported here could be attributed to things other than the traffic management problem. Many of them didn't/don't have the same symptoms as what we were seeing.
I know it's frustrating, however five or so customers reporting problems in this thread (with no supporting evidence) doesn't give us a huge amount to work with. Don't get me wrong, I do appreciate your input and I am sorry about the continued problems. When you post about them though can you please include as much of the supporting information I asked for here as you can?
Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵
Re: DNS weirdness
16-07-2009 5:17 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
I've been seeing DNS problems since 16:15 today.
Re: DNS weirdness
16-07-2009 6:22 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
(I'm connected to the office via VPN and using the office DNS server - so not only am I not using the PN DNS servers, as the DNS requests are hidden inside the VPN traffic, it can't be problems with the way PN are handling DNS packets)
jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
Re: DNS weirdness
16-07-2009 9:59 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
same yesterday evening too - I wasn't trying to get online myself so can't verify that).
The symptoms were again that while my router's web interface was telling me I
was connected, I couldn't get through to any web sites at all - addresses couldn't
be found. I could do a tracert to the nameservers 212.159.6.10 and 212.159.6.9,
but no name addresses could be resolved to IP addresses. In the end I had to
reset my router (again!) and at the moment the connection is working, hence I
can post to this forum.
Re: DNS weirdness
16-07-2009 10:21 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Needless to say, I'm getting really, really fed up about this.
A tracert on 212.159.6.9 gives:
Tracing route to ptn-cdns01.plus.net [212.159.6.9]
over a maximum of 30 hops:
1 2 ms 1 ms 1 ms voyager.home [192.168.1.1]
2 44 ms 70 ms 37 ms lo0-plusnet.ptn-ag2.plus.net [195.166.128.53]
3 41 ms 39 ms 37 ms gi2-2-204.ptn-gw02.plus.net [84.92.3.93]
4 266 ms 204 ms 201 ms vl55.ptn-lb01.plus.net [212.159.2.124]
5 167 ms 259 ms 175 ms ptn-cdns01.plus.net [212.159.6.9]
Trace complete.
But as my connection is working right now, this presumably tells you very
little that is useful?
Incidentally, can anyone explain why when I try to do an ipconfig /flushdns
on my daughter's Windows Vista laptop, I get the message "The requested
operation requires elevation"? Does it might I need to hang from the
ceiling
Re: DNS weirdness
16-07-2009 11:02 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
that everything was still fine.
I did a tracert on 212.159.6.9 and 212.159.6.10 while this problem existed and got the following,
which is identical to the tracert when lookups were working, just without the names showing:
Tracing route to 212.159.6.9 over a maximum of 30 hops
1 2 ms 1 ms 1 ms 192.168.1.1
2 132 ms 38 ms 37 ms 195.166.128.53
3 37 ms 147 ms 42 ms 84.92.3.93
4 36 ms 38 ms 52 ms 212.159.2.124
5 45 ms 51 ms 38 ms 212.159.6.9
Trace complete.
Tracing route to 212.159.6.10 over a maximum of 30 hops
1 1 ms 1 ms 1 ms 192.168.1.1
2 46 ms 40 ms 37 ms 195.166.128.53
3 46 ms 37 ms 39 ms 84.92.3.93
4 44 ms 37 ms 40 ms 212.159.2.124
5 38 ms 38 ms 46 ms 212.159.6.10
Trace complete.
I also found that I could connect to http://212.58.253.67/ (that's www.bbc.co.uk to ordinary
people), but as I don't happen to have every IP address memorised, this isn't much use!
So, this certainly seems like an intermittent DNS issue to me.
Is there are any other test I should do when the lookup ability is down that would provide
PlusNet techies with any helpful data for diagnosing and thus fixing the problem?
Thanks.
Re: DNS weirdness
16-07-2009 11:14 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
to this site, presumably because the name/IP address link is cached? But I can't now
get to www.bbc.co.uk...
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page