DISASTROUS service... almost a month without broadband... use BT instead
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Re: DISASTROUS service... almost a month without broadband... use BT instead
19-07-2013 12:02 PM
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Plusnet have been great on this occasion, and have been kicked OR to pull their finger out, yet today I have a niggling feeling that the engineer may be a no show. Call it a hunch.
10th time the charm? Or just they do not like to work and get problems fixed. OR are a bloody disgrace and I have said so in an email to head office which is why it has been escalated, yet the problem persists. Since the day it was installed. Well over a month ago.
Wish me luck
Craig
Re: DISASTROUS service... almost a month without broadband... use BT instead
19-07-2013 12:29 PM
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Re: DISASTROUS service... almost a month without broadband... use BT instead
19-07-2013 2:44 PM
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Jamie's passed me your email so I'm aware of your case.
There isn't much more I'm afraid as from my point of view, Luke seems to be doing a good job keeping you informed and "applying pressure" on Wholesale (who in turn speak with Openreach).
Really sorry this has taken a ridiculous amount of time and engineers to resolve.
Re: DISASTROUS service... almost a month without broadband... use BT instead
19-07-2013 3:50 PM
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We ( myself and a couple of other Plusnet customers who live locally ) had an issue where our line speed would drop down below 1MB for most of the day and it took around four weeks to be sorted out. Two weeks for BT to admit there was a problem in the first place and a further two weeks for them to send another engineer out ( 3 had previously been sent to my address, although one didn't bother to turn up ), this time to the exchange to replace a broken line card which fixed the issue.
It has to be said that, although a bit slow to get going, Plusnet were great once they got up to speed.
I do think, however, that some changes need to be made in how Plusnet communicates with BT and vice versa, because at the moment very little useful information seems to be forthcoming.
Re: DISASTROUS service... almost a month without broadband... use BT instead
19-07-2013 5:24 PM
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Re: DISASTROUS service... almost a month without broadband... use BT instead
23-08-2013 8:53 AM
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Re: DISASTROUS service... almost a month without broadband... use BT instead
23-08-2013 11:12 AM
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jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
Re: DISASTROUS service... almost a month without broadband... use BT instead
23-08-2013 1:12 PM
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However Plusnet need to do more to update the customer and take action themselves to escalate as much as possible and keep chasing OR for action and complain when poor service occurs. They need to work a bit harder for their customers too.
Re: DISASTROUS service... almost a month without broadband... use BT instead
23-08-2013 4:55 PM
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We've received confirmation that work has commenced and the fault has now been fixed. Is this the case for you?
Re: DISASTROUS service... almost a month without broadband... use BT instead
24-08-2013 9:26 AM
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It worked! They don't like receiving calls.
Re: DISASTROUS service... almost a month without broadband... use BT instead
24-08-2013 10:52 AM
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Re: DISASTROUS service... almost a month without broadband... use BT instead
27-08-2013 11:25 AM
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Requires some social engineering...
Look up the current guys name... Then say ahh good morning xyz name please. If asked what it's about say xyz name knows what its about and I'm afraid I can't discuss it with you.
Or if asked if xyz is expecting your call.. answer yes...
Poncy voice and attitude. . Works a treat.
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