Cutting off?
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Cutting off?
03-11-2007 1:37 AM
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My wireless has an 85% signal and regular d/load speed varies between 60k/s and 200k/s. I am on 8mb option 2.
Now I am a good distance from the exchange and to be honest didnt expect it to reach me.... About 6 miles give or take a bit!
Is all the above normal, or is it my distance or is it just maybe set wrong?
Re: Cutting off?
03-11-2007 12:41 PM
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Hope that helps, please let us know.
Re: Cutting off?
04-11-2007 6:44 PM
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During the last 30 minutes:
18:00 ON
18:07 OFF
18:08 ON
18:15 OFF
18:18 ON
18:37 OFF
18:39 ON
18:41 OFF
I makes no difference the time of day or night, or what I am doing, surfing, collecting mail, or dowloading.
I have a voyager 210, and when it goes off,
all the lights freeze
the ethernet light flickers for a few seconds
the Internet and DSL lights go off
the DSL flickers for a few seconds and the on
After a few more seconds the Internet light comes on and it is OK
Re: Cutting off?
04-11-2007 6:50 PM
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Hope that helps, please let us know.
Re: Cutting off?
09-11-2007 1:05 AM
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I have done everything you suggested. The cut offs continue. I shall try the fault thing now.
Re: Cutting off?
09-11-2007 1:16 AM
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I answered the questions at http://faults.plus.net, and all I got at the end was:
Please purchase new hardware to solve your problem Close Fault.
How can that be, I borrowed a friends modem and I got the same problem? His modem works perfectly well i his house, as mine does in between cut offs.
EDIT Sorry!!. my own fault, I answered aquestion incorrectly.
Re: Cutting off?
09-11-2007 9:42 AM
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Can I ask if you have tried changing your microfilters, ensuring that you are connecting via your master socket and where possible unscrewing the faceplate from the master socket and plugging your filter into the test socket?
These things ensure that there isn't some signal loss occurring on your own equipment, which could lead to the problem being experienced.
Re: Cutting off?
09-11-2007 10:36 AM
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What I do not understand is I have not changed anything, nothing seems to have failed catastrophically else the connection would fail permanently.
The only thing that “changed” a few days before I started to have the intermittent disconnections on the 26th October, was that I moved to BBYW and back to PAYG, but I do not see how this can generate a problem at my end, and indeed for a few days after the change back, everything was as before without any problems.
CS support has now replied that they cannot find anything wrong with my line, and to give them details of the disconnections times. I shall try, but apart from the fact that it only appears to happen when there is traffic, eg when surfing, downloading email, or newsgroups, and that appears to be worse at night, although this may be my perception as I used the net more at night..
Frankly I do not know where I go from here, I do accept that it is difficult for PN to help/solve an intermittent problem. Because of the randomness of the problem, contacting BT is not really an option, as probably they will say that there is no problem on the line and charge me £200.
Any ideas?. My house is connected to Virgin cable, although I do not use any of their services, but there is an NTL socket from many years ago when cable was installed in my street.
Re: Cutting off?
09-11-2007 10:55 AM
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Intermittent faults can certainly often be difficult to diagnose.
Nothing at your end may have changed and the change in product would certainly not have led to you experiencing disconnections. I ask about the filters specifically because these are often the most temperamental part of the ADSL setup. the reason that I mention the test socket, is that will isolate all internal wiring and also mean that you are proving whether or not you have a sustained level of service to your NTE5 (master socket) which is BTs remit for support.
The questions that you are asked by our technical support team, whilst yes, they are a bit of a pain, are the same questions that BT insist on our asking.
If there is not a problem with your filter, your internal wiring or your router, then you will not be charged a callout fee. this charge is only when BT locate a problem with your equipment. It will be absolutely imperative that BT are contacted otherwise your fault simply won't get fixed.
Re: Cutting off?
12-11-2007 12:06 PM
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BT wouldn't be charging in the potential outcome of the fault being caused by the telephone socket as it is not the responsibility of the customer to ensure that this is working. Namely down to the fact that they are legally not allowed to "play" with it.
Re: Cutting off?
13-11-2007 11:39 AM
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If the problem were caused by wiring from the master socket to the router then there would be a potential charge in the same way as if all socket were not filtered and the customer had not tried to see if disconnecting all telephony devices helped to resolve the problem.
Re: Cutting off?
16-11-2007 12:36 AM
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Re: Cutting off?
16-11-2007 1:35 AM
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The router does run warm, but not uncomfortably so.
Re: Cutting off?
16-11-2007 8:40 AM
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Whats my chances of havin some FREE download time during the day to make it up a bit, coz to be honest, its starting to niggle me now.
Re: Cutting off?
16-11-2007 9:44 AM
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At the risk of my repeating my answer to your question, feel free to view your other thread where I've mentioned that that wouldn't be possible.
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