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Consistsent Drops over last week

ciscobandit
Newbie
Posts: 2
Registered: Tuesday

Consistsent Drops over last week

I have drops when inbound calls are received on the line since the service was installed. Had BT out numerous times and the problem still remains:( I have two more identical lines to the house. Neither of which have this problem.

 

In the last week the Plusnet line drops several times a day now and is usually out for a good 5 mins each time as it sync's up. Working from home this makes it extremely frustrating. Whilst i appreciate this is not Plusnet and a local area fault. I would be grateful if we could look at the local cabinet for the crosstalk issue. This seems to imply a high resistance fault or maybe a rectified loop. Or even trees nudging the line.

 

Regardless, the severity and frequency of service loss has rapidly increased in the last week, and i would appreciate this being escalated to BT for fresh line diagnostics please.

2 REPLIES 2
willcutforth
Plusnet Help Team
Plusnet Help Team
Posts: 1,540
Thanks: 587
Fixes: 99
Registered: ‎27-11-2020

Re: Consistsent Drops over last week

@ciscobandit sorry about taking forever to get back to you. The test is saying high resistance and wants to book another engineer. Not much we can do from our side without popping those guys out until it's fixed. Sorry about this.

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 Will Cutforth
 Plusnet Help Team
ciscobandit
Newbie
Posts: 2
Registered: Tuesday

Re: Consistsent Drops over last week

Exactly what i was assuming. Is it possible to get an engineer booked please. Appreciate it's not Plusnet's fault it's a local fault presumably in the local cabinet or exchange.