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Connectivity To DNS server Failed?

joecool
Grafter
Posts: 117
Registered: 03-08-2007

Connectivity To DNS server Failed?

Hi I've just connected a new router (Thompson TG585VCool with no problems. On checking 'Connectivity' at the Thompson Gateway Home Page it shows :
Internet
Enabled/OKConnectivity to Gateway (195.166.130.94)
Disabled/Not OKConnectivity to DNS Server 1 (212.159.6.9)
Disabled/Not OKConnectivity to DNS Server 2 (212.159.6.10)

With being able to connect to the internet OK, I thought there must be some connectivity to the DNS Server?
Would appreciate any help in how to correct this if possible
Thx
10 REPLIES
Plusnet Alumni (retired) orbrey
Plusnet Alumni (retired)
Posts: 10,540
Registered: 18-07-2007

Re: Connectivity To DNS server Failed?

Hi,
I believe this is a reporting issue on the router, it's been mentioned on these forums a couple of times.
joecool
Grafter
Posts: 117
Registered: 03-08-2007

Re: Connectivity To DNS server Failed?

Ok thx  I'll check for previous reviews
Superuser
Superuser
Posts: 9,583
Thanks: 958
Fixes: 55
Registered: 06-04-2007

Re: Connectivity To DNS server Failed?

One quite recent post about this is as follows:
Quote from: spraxyt
Quote from: kosymodo
… Therefore I fired up the Thomson Gateway page, clicked on 'Broadband Connection', and clicked 'Check connectivity to the internet'.  Everything came up green ticks, except for Internet, which had 2 red crosses against the DNS servers 212.159.6.9 and 212.159.6.10

That doesn't indicate a physical fault with the router - it's a test or reporting bug. All samples do this, even when the router is working correctly.
David
joecool
Grafter
Posts: 117
Registered: 03-08-2007

Re: Connectivity To DNS server Failed?

OK so I should ask for a replacement 'Router', there's obviously some connection because 'am not having any problems surfing
Thx again
Superuser
Superuser
Posts: 9,583
Thanks: 958
Fixes: 55
Registered: 06-04-2007

Re: Connectivity To DNS server Failed?

Why do you need a replacement router if the present one is working OK? The red crosses do not mean it is faulty.
David
joecool
Grafter
Posts: 117
Registered: 03-08-2007

Re: Connectivity To DNS server Failed?

OK you just assume something is wrong? never happened with other routers. thank you
MJN
Aspiring Pro
Posts: 1,102
Thanks: 54
Fixes: 2
Registered: 26-08-2010

Re: Connectivity To DNS server Failed?

As Spraxyt said, it's just a known quirk with this particularly model. All consumer routers are made to a price, and a seemingly common thread through the majority  is that often the firmware contains little oddities; some that do affect the actual function of the device but others, like this one, that don't cause any issue other than misinformation/confusion.
Mathew
joecool
Grafter
Posts: 117
Registered: 03-08-2007

Re: Connectivity To DNS server Failed?

Thx......  well so far everything else seems fine, have a great W/E
jojopillo
Grafter
Posts: 9,786
Registered: 16-06-2010
joecool
Grafter
Posts: 117
Registered: 03-08-2007

Re: Connectivity To DNS server Failed?

Hi thx for that  Smiley