Connection so slow I can't even run a speed test!
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Re: Connection so slow I can't even run a speed test!
07-10-2007 6:56 PM
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Re: Connection so slow I can't even run a speed test!
08-10-2007 9:54 AM
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Sorry to hear that you are experiencing problems with your speeds. I've run some checks on this and the profiling is okay at our and BTs end. However you appear to be on an Ellacoya profile that is restricting your speed.
I can see that whilst you have passed the default level of 10GB peak usage for Pro, you haven't passed the 14GB that you are paying for. Did you only recently increase this? I'll get a problem raised so that the Ellacoya profile is changed and you should see an improvement in speed once this has happened.
Please accept my apologies for the inconveniences experienced.
Re: Connection so slow I can't even run a speed test!
08-10-2007 10:25 AM
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Could you possibly reboot and then retry for me please?
I've made some changes to your account, which if I'm correct indicate another issue, but should fix your account in the meantime.
Re: Connection so slow I can't even run a speed test!
08-10-2007 5:12 PM
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Re: Connection so slow I can't even run a speed test!
08-10-2007 5:38 PM
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Sorry about this. it looks like our earlier request didn't get action, but it has now.
Could you possibly reboot again for me and let me know how things are then?
Re: Connection so slow I can't even run a speed test!
08-10-2007 5:55 PM
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Re: Connection so slow I can't even run a speed test!
08-10-2007 5:56 PM
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Re: Connection so slow I can't even run a speed test!
08-10-2007 6:48 PM
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Glad it is fixed now. All it needed was a little help from our friends Jamesh & Co! I think we'd all run out of any other options.
Now to the serious business - using this download rate on Broadband Pro!
Re: Connection so slow I can't even run a speed test!
08-10-2007 8:37 PM
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Re: Connection so slow I can't even run a speed test!
08-10-2007 9:00 PM
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If you want more, purchase it.
B.
Re: Connection so slow I can't even run a speed test!
08-10-2007 9:06 PM
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Peter, how have you configured your account when you exceed your allowance: Automatically add more allowance (which you pay for) or don't add more allowance and get restricted.
The page suggests it added more allowance (at 2GB chunks) and its added 2 (4 GB making the total 14GB) although your peak usage has not exceeded 12GB yet so the 2nd 2GB should not have been added yet
Re: Connection so slow I can't even run a speed test!
08-10-2007 9:15 PM
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Re: Connection so slow I can't even run a speed test!
08-10-2007 9:17 PM
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In which case something has gone wrong as no warning or limits should be applied yet. Another one for PN to look at!
Re: Connection so slow I can't even run a speed test!
08-10-2007 11:02 PM
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Re: Connection so slow I can't even run a speed test!
08-10-2007 11:09 PM
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