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conection speed slower now ive change my plusnet package :(

brettking24
Grafter
Posts: 109
Registered: 26-08-2007

conection speed slower now ive change my plusnet package :(

Hi ive just changed my £22.99 a month package to the new £19.99 and sice then when i conect to the net im only conected at 1.8mbps where before it was around 2.7mbps

any ideas why ?
thanks
12 REPLIES
Community Veteran
Posts: 14,469
Registered: 30-07-2007

Re: conection speed slower now ive change my plusnet package :(

Changing packages has no effect on sync speed so there must be some other cause.
Are the figures you quoted your sync speed or the speed you get with a speed tester?
Can you post your full line stats (line attenuation & SNR/margin)
What does it say under high speed broadband on the portal (under connection settings).
What does www.speedtester.bt.com say, post the full report.
brettking24
Grafter
Posts: 109
Registered: 26-08-2007

Re: conection speed slower now ive change my plusnet package :(

hi it says under conection settings-Your current broadband speed is 1500 Kbps
Community Veteran
Posts: 14,469
Registered: 30-07-2007

Re: conection speed slower now ive change my plusnet package :(

What about the other info I asked for - it is all needed to make an assessment of what the problem might be?
brettking24
Grafter
Posts: 109
Registered: 26-08-2007

Re: conection speed slower now ive change my plusnet package :(

Hi hoe to i go about getting the other stats u need?thanks
Community Veteran
Posts: 38,423
Thanks: 1,008
Fixes: 58
Registered: 15-06-2007

Re: conection speed slower now ive change my plusnet package :(

Community Veteran
Posts: 14,469
Registered: 30-07-2007

Re: conection speed slower now ive change my plusnet package :(

What ADSL equipment do you use?
There is usually a status page which shows sync speed and line stats. How to find this on some common routers is here.
Also run the BT speedtest I linked to.
Community Veteran
Posts: 38,423
Thanks: 1,008
Fixes: 58
Registered: 15-06-2007

Re: conection speed slower now ive change my plusnet package :(

Is there an echo in here  Grin
brettking24
Grafter
Posts: 109
Registered: 26-08-2007

Re: conection speed slower now ive change my plusnet package :(

with the snr bit it shows a graph saying x =145 y=11
these numbers change though

tried bt speed test and server is down
ps:im using bt voyager 105 till my new wireless router comes Smiley
Community Veteran
Posts: 14,469
Registered: 30-07-2007

Re: conection speed slower now ive change my plusnet package :(

No, you need something that says sync rate or line attenuation or SNR / Noise margin.
The link to Kitz's website explains how to get them.
brettking24
Grafter
Posts: 109
Registered: 26-08-2007

Re: conection speed slower now ive change my plusnet package :(

atill cant see it,i pulled up the hidden controls etc.im using a voyager 105
Community Veteran
Posts: 14,469
Registered: 30-07-2007

Re: conection speed slower now ive change my plusnet package :(

Then you firmware may be old as detailed on Kitz page. Does using the voyager 100 instructions get anything? If not you will have to wait for your new router.
James
Grafter
Posts: 21,036
Registered: 04-04-2007

Re: conection speed slower now ive change my plusnet package :(

Hi Brett,
This recent change (from 2000Kbps to 1500Kbps from what I can tell) isn't related to your account change, but merely a slight blip in sync speeds.
Look at your line history over the last couple of weeks, it has been fluctuating between 1500Kbps and 2000Kbps, so this shouldn't be something unexpected, but more of "one of those things".