Connection keeps dropping

[#1]

Sorry, I'm afraid that is the way the BT group work these days. I'm no longer with PN, and my ISP seems to be able to push things a bit harder. Saying that, whenever I have had a problem, fortunately very rarely in my ~30 years of the 'net, I've been lucky with the engineers I've had, as they have always sorted the issue when  they've attended.

[#2]

It is what it is I guess, is there anyway I could possibly speed someone coming out up instead of having to wait for this new router

[#3]

Unfortunately, @ghamilton123 , I think the truthful answer is 'no', as this is the way Plusnet have to operate, having been totally subsumed into BT Consumer.

[#4]

Router got delivered today but got sent to my old address 😂

[#5]

@jab1 time to call plusnet i guess 

19:51:22, 19 Oct. DSL Link Up: Down Rate=79999kbps, Up Rate=20000kbps; SNR Margin Down=13.4dB, Up=8.9dB
19:51:20, 19 Oct. PPP: Sending PADI
19:51:15, 19 Oct. PPP: Starting PPP daemon
19:51:14, 19 Oct. WAN Auto-sensing detected port DSL WAN
19:49:49, 19 Oct. SIP WAN DOWN
19:49:49, 19 Oct. WAN Sensing Auto sensing Complete, interface selected
19:49:48, 19 Oct. WAN Sensing Auto sensing Running
19:49:48, 19 Oct. WAN connection WAN2_INTERNET_PTM disconnected.[ERROR_NO_CARRIER]
19:49:47, 19 Oct. PPP: Stopped PPP daemon(0,1,5)
19:49:47, 19 Oct. PPP LCP Send Termination Request (User request)
19:49:47, 19 Oct. PPP: IPCP down
19:49:47, 19 Oct. PPP: LCP down
19:49:47, 19 Oct. DSL Link Down: duration was 3152 seconds

18:59:02, 19 Oct. Hub has successfully received and applied its configuration from Plusnet's activation hub remote management system.
18:59:02, 19 Oct. SIP WAN DOWN
18:59:01, 19 Oct. WAN Auto-sensing detected port DSL WAN
18:59:01, 19 Oct. WAN Sensing Auto sensing Complete, interface selected
18:59:01, 19 Oct. WAN Sensing Auto sensing Running
18:59:00, 19 Oct. WAN connection WAN2_INTERNET_PTM disconnected.[ERROR_NO_CARRIER]
18:58:59, 19 Oct. PPP: Stopped PPP daemon(0,1,5)
18:58:59, 19 Oct. PPP LCP Receive Termination ACK
18:58:59, 19 Oct. PPP LCP Send Termination Request (User request)
18:58:59, 19 Oct. PPP: IPCP down
18:58:59, 19 Oct. PPP: LCP down

[#6]

Good idea, @ghamilton123 

[#7]

Engineers scheduled for tomorrow again, been told if this engineer doesn't fix it the case will be escalated 

[#8]

Decided to place a order in with Starlink as a backup connection incase this doesn't get fixed by tomorrows engineer, if it does ill cancel the order/return it 

[#9]

Engineers came out told me to replace the router cable see if that helps, but it "could also be a rein fault", but also said the cabling is fine?

[#10]

@jab1 just took a look at the question on the account, its been the same engineer, claimed last week he was refused entry? after saying he spoke to my girlfriend about the line etc today?

[#11]

@ghamilton123  Sorry for late response - no internet at the moment - having to use 4G on the iPad and I don’t like it!

sounds like the engineer is a bit of rum ‘un.

 I would get in touch with PN.

[#12]

@jab1 on the phone with PN right now, and they're scheduling a senior engineer for Wednesday, bit of a pity its had to be escalated this high.

[#13]

Would also like to add, the engineer claimed the "cable should be fine" due to the fact that the line is capable of 110mbps, "the cable cant be corroded or loose" would someone else be able to confirm if that's true or not 

[#14]

A view of the Hubs >Advanced Settings >Technical Log >Information would show show some more detail of your connection

Either Export it and attach the csv file or post a screen shot, just make sure you hide your broadband username.

[#15]

@Dan_the_Van I've attached the information from the router below