Connection keeps dropping

[#1]

If it a very recent connection, then indeed it will be SOGEA.

[#2]

Yep its SOGEA then.

[#3]

Engineer has now left and now its the waiting game to see if the service disconnects or not, hes changed the broadband port at the cabinet and has ran a line test and everything looks clear 

[#4]

Disconnected again at 1 am guess ill be back on the phone to PN 

[#5]

What, if anything, is  in the logs?

[#6]

@jab1 same no carrier error 

[#7]

01:29:28, 27 Oct. DSL Link Up: Down Rate=79999kbps, Up Rate=20000kbps; SNR Margin Down=12.4dB, Up=7.7dB
01:29:25, 27 Oct. PPP: Sending PADI
01:29:20, 27 Oct. PPP: Starting PPP daemon
01:29:20, 27 Oct. WAN Auto-sensing detected port DSL WAN
01:27:15, 27 Oct. SIP WAN DOWN
01:27:15, 27 Oct. WAN Sensing Auto sensing Complete, interface selected
01:27:14, 27 Oct. WAN Sensing Auto sensing Running
01:27:14, 27 Oct. WAN connection WAN2_INTERNET_PTM disconnected.[ERROR_NO_CARRIER]
01:27:13, 27 Oct. PPP: Stopped PPP daemon(0,1,5)
01:27:13, 27 Oct. PPP LCP Send Termination Request (User request)
01:27:13, 27 Oct. PPP: IPCP down
01:27:13, 27 Oct. PPP: LCP down
01:27:13, 27 Oct. DSL Link Down: duration was 134349 seconds

[#8]

Cheers, @ghamilton123 . A bit of research into that message seems to be in order - I'll see what I can find, but it may be later.

[#9]

@jab1, ill call PN tomorrow then once a bit more informations found, been using starlink for anything bandwidth intensive and been switching back to PN when playing games.

[#10]

@ghamilton123 - Here's a graph of your connection @ http://visualradius.plus.net/visualradius/generated/image16984195269754.png we wouldn't really take interest in the 1 drop alone, we're looking for more than 3 drops in 24 hours or 6 in 72 to consider there to be a fault on a service using copper. The team have the details you sent them and when we review the account, we'll check to see if anymore drops show over the next days or so.

[#11]

@James30 the drops are completely random, i can get 3 drops in the space of a hour

[#12]

Old snippet of logs gave by @Dan_the_Van:

17:42:21, 12 Oct. DSL Link Down: duration was 338725 seconds
19:34:44, 08 Oct. DSL Link Down: duration was 793792 seconds
15:03:26, 29 Sep. DSL Link Down: duration was 61591 seconds
21:55:27, 28 Sep. DSL Link Down: duration was 194383 seconds
15:54:17, 26 Sep. DSL Link Down: duration was 245981 seconds
19:31:37, 23 Sep. DSL Link Down: duration was 25 seconds
19:22:46, 23 Sep. DSL Link Down: duration was 4886 seconds
17:59:52, 23 Sep. DSL Link Down: duration was 139673 seconds
03:10:02, 22 Sep. DSL Link Down: duration was 98306 seconds
23:50:08, 20 Sep. DSL Link Down: duration was 2066 seconds
23:14:16, 20 Sep. DSL Link Down: duration was 171683 seconds
23:31:26, 18 Sep. DSL Link Down: duration was 201409 seconds
15:33:10, 16 Sep. DSL Link Down: duration was 67389 seconds
20:48:33, 15 Sep. DSL Link Down: duration was 1157 seconds
20:27:47, 15 Sep. DSL Link Down: duration was 90932 seconds
16:17:47, 09 Sep. DSL Link Down: duration was 821144 seconds
04:10:19, 31 Aug. DSL Link Down: duration was 92474 seconds
02:27:36, 30 Aug. DSL Link Down: duration was 123904 seconds
05:07:08, 28 Aug. DSL Link Down: duration was 149849 seconds
20:32:28, 25 Aug. DSL Link Down: duration was 13316 seconds

you can see its really random 

19:31:37, 23 Sep. DSL Link Down: duration was 25 seconds
19:22:46, 23 Sep. DSL Link Down: duration was 4886 seconds
17:59:52, 23 Sep. DSL Link Down: duration was 139673 seconds

3 drops in the space of 2 hours

[#13]

@ghamilton123 - Those drops are from before the engineer visit, what I mean is that I wouldn't be too worried about the 1 drop after the engineer visit as that may have just been a deliberate drop by the DLM or even a automatic test. Over the next few day the CAT team will be reviewing the fault to see if more drops happen after the visit.

[#14]

@ghamilton123 

It will be nice to compare the Hubs >Advanced Settings >Technical Log >Information to what was posted on the 21st Oct

A  csv file would be fine again make sure you hide your broadband username.

@jab1 

There is nothing unusual in the DSL down message posted above, my only comment it could just be a DLM after midnight reset/maintenance event 

[#15]

@Dan_the_Van The 'Error_no_carrier' comment is the one that interests me - you do see this on the odd occasion, but I have, as yet, not been able to find a comprehensive explanation for it. It certainly does not appear in many of the logs when people have posted them at the times when constant 'DSL Down' messages have appeared.