Confirmation that my request has been actioned

[#1]

Hi,

I submitted a request to cancel my service yesterday, however I realized that I needed to retain my service for a little longer while my phone number is ported to a new provider. I called this morning and this afternoon to put a stop on closing my account and was informed that this had been done however, I haven't received any emails to confirm that my service will continue. 

I was hoping someone from Plusnet can confirm that my cancellation request has been cancelled and that my service will continue as normal.

Many thanks

[#2]

Are you totally cancelling your phone/broadband service, or moving to a new provider?

[#3]

I have a new provider but need my Plusnet service to continue in parallel until my phone number is ported to the new provider

[#4]

@greshoff You have thirty days from the cessation of your PN service in which to port your number. During those thirty days, the number is in quarantine with PN and any competent VoIP provider can request and action the transfer.

[#5]

I have just checked with my new provider and have been informed that the number needs to be active in order to port it

[#6]

Who is your new provider? What service are you moving to with them?

@MisterW  / @Townman  Am I inadvertently talking rubbish?

[#7]

@jab1 depends, if @greshoff is moving to a provider with a packaged broadband & 'digital voice' then I suspect they don't like porting quarantined numbers. 

[#8]

Hadn't thought of that, @MisterW , but as we don't know if  they are...

[#9]

New provider is Community Fibre and they will supply broadband & 'digital voice services

[#10]

Ah - thank you, @greshoff  - so @MisterW is correct. When are they due to connect you?

As a point of interest, as the 'gaining provider' they should sort all this for you - you should not have any cause to contact PN.

[#11]

Also, the porting of phone number will automatically trigger the cancellation of the Plusnet contract.

[#12]

@greshoff  @jab1 is correct, assuming your new supplier is using the OTS (One touch switch) system, then they should automatically cancel your PLusnet services when the switch completes.

I suspect you calling to cancel with Plusnet will have prevented the system from starting the switch as a 'cease' will have been placed on your existing service. If that has been cancelled then the new supplier should be able to replace the switch order

[#13]

Yes, I realised this after I had submitted my cancellation request hence my request to stop the cancellation happening for the time being.
I was connected yesterday

[#14]

Thanks. Hopefully someone from Plusnet will be able to confirm exactly what the situation is

[#15]

If CF connected you yesterday, it is too late to request a cancellation of your request to cancel the cancellation of your PN services - that will have started automatically on  the transfer of service.