Citrix VPN Issue
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Citrix VPN Issue
17-08-2015 8:55 AM
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I am trying to use CITRIX on my work laptop at home.
I have been told i need the following VPN ports opened 443, 1723, 1494
Tried on a number of different friends broadband connections and the VPN works absolutely fine. Try it at home on my plusnet connection and nothing seems to work. Rang up plusnet who said change firewall setting on router to low/off tried both and restarted router but no luck
Then i got PortQry to check if the ports were listening/open and they still come up as not listening/filtered.
I tried port forwarding under the router setting for game/application sharing but no luck.
Is this a router issue and how do I resolve it. dint find the plusnet chat very useful in resolving this as they dont do much with VPN stuff so they tell me and its not a normal residential service ( are you for real plusnet???)
router is the infamous technicolor 582 n plsunet supplied me with
Any help would be appreciated
Re: Citrix VPN Issue
17-08-2015 9:14 AM
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If that's not the problem then there have been some issues with certain firmware versions of the TG582 , this thread might help http://community.plus.net/forum/index.php/topic,136706.0.html
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
Re: Citrix VPN Issue
17-08-2015 9:28 AM
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The plusnet firewall you mentioned is set to off so not sure whats going on
Re: Citrix VPN Issue
17-08-2015 9:32 AM
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I've had no issues using Citrix using a TG582 router.
jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
Re: Citrix VPN Issue
17-08-2015 9:36 AM
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The router has been restarted a number of times trying various things.
Currently there is no plusnet firewall, no firewall on router setting and windows telling me i have no firewall.
Port query showing the three required ports as not listening/filtered despite trying various things. worked fine on my firends talktalk boradband connection without changing anything and one other connection cant remember what ISP it was though
Re: Citrix VPN Issue
17-08-2015 10:14 AM
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Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
Re: Citrix VPN Issue
17-08-2015 10:53 AM
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Not entirely sure will have to check at home tonight although my package started in march 2015 and i was sent a router in the post
Re: Citrix VPN Issue
17-08-2015 6:32 PM
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Re: Citrix VPN Issue
17-08-2015 7:27 PM
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Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
Re: Citrix VPN Issue
19-08-2015 7:44 AM
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Re: Citrix VPN Issue
19-08-2015 8:40 AM
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Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
Re: Citrix VPN Issue
26-08-2015 1:53 PM
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Tried the IKE and port unbinding via telnet which showed as not binded after restarting router which in another post someone had tried and it fixed the issue but that was for cisco vpn i think not citrix.
I am however having no luck is the router doing/blocing something?
Do i need to try a diff router and use that to see if it is a router issue and ifso what is a good cheap router to get that would work
Re: Citrix VPN Issue
26-08-2015 2:06 PM
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In both cases I've been able to use Citrix without any modifications/tweaks to the router.
jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
Re: Citrix VPN Issue
26-08-2015 7:32 PM
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I don't think so, as Jelv says, it really should just work with f/w 10.2.2.b. Seeing as it's a work laptop I suspect you probably need to get your IT support people to diagnose the problem. They ought to be able to either get logs from the server end or talk you through getting logs at your end and sending them.
Quote I am however having no luck is the router doing/blocing something?
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
Re: Citrix VPN Issue
27-08-2015 9:48 AM
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Will ask IT and see what they say
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